Wolverhampton Grand Theatre

Wolverhampton Grand is a long established theatre in the heart of the Midlands. It receives a wide range of major touring productions including drama, musicals, ballet, dance, opera, variety, concerts, children's shows and one of the biggest pantomimes in the UK, with audiences from across the region and beyond taking advantage of excellent transport links to the town. Admired by performers and audiences alike for its intimate three-tiered Victorian auditorium, the Grand celebrated its 120th anniversary in December 2014.

Sector : Creative Arts & Culture

Visit website

Where is your business based?

Our business is based in Wolverhampton.

What is your name?

My name is Libbie.

What is your role within the business?

I am the Creative Learning Assistant responsible for assisting in the aims and functions of the Grand Theatre’s Creative Learning & Education and Marketing departments through a range of activities such as assisting with a variety of in house youth and community projects and events.

What does your business do?

Wolverhampton Grand receives a wide range of major touring productions including drama, musicals, ballet, dance, opera, variety, concerts, children's shows and one of the biggest pantomimes in the UK, with audiences from across the region and beyond.

What is special about your business - what makes it a great place to work?

-Everyone share's a common interest in the arts -There is a real sense of team -Opportunities to meet cast members -Positive working atmosphere -Working in such a beautiful building

How many people do you employ?

100 - 150

What skills and qualities do you look for in new employees? Why should people look at jobs in this sector?

-Good organisational skills -Good IT skills -Can work alone and as part of a team -Can work on own initiative -Friendly & approachable -Hard worker

What other job roles do you have in your business?

-Creative Learning Coordinator -Front of House Manager -Usher -Bar Staff -Head of Sales -Box Office -Sales & Marketing Assistant -Head of Marketing -Access & Operations Manager -Head of Human Resources

How do I apply for opportunities?

To see opportunities available, please visit www.grandtheatre.co.uk/about-us/jobvacancies/

Avatar placeholder

James Collins

Job role: Creative

Describe what you do in your job. What is a typical day like?

I connect with schools and production companies to educate and inform young people about what happens at the grand theatre. I do this by organising and delivering in-school interactive workshops, live performances, question and answer sessions and teach students about the history of pantomime at primary and secondary schools.

Was this your first job? What other jobs or work experience have you had?

No, I worked at a pub for 5 years and went on to work in Poundland’s warehouse in London. Completing a degree in Drama, I applied for a drama and internal supply teacher at a school. I worked here for 12 years.

What process did you have to follow to get your job?

From working in a school, I wanted to do more and inspire other young people to enter this fun and entertaining industry. So, while working professionally in a comedy group, I saw this job online. I applied with a CV, attended an interview and got the job!

What is great about your job? What part of your job do you enjoy the most?

Through my passion and understanding of drama, I get to inspire others to come to the theatre. There’s many ways we do this but seeing young people meeting the cast members is one of the best ways! We are currently doing an in-house production called Brassed Off which involves members from the theatre as well as those from the local community.

What training do you get at work to help you do your job role?

Manual Handling, Health and Safety, Safeguarding and general on-the-job training. I also had 2-3 weeks one-to-one training by the previous person in this job.

What skills are required to do your job?

Communication with a variety of people, from all backgrounds and of all ages. Computer and IT skills as this is usually the main form of communication between schools and I. Being organised, being able to manage time and prioritise your workload. A passion for drama and wanting to inspire and engage others.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Arts and Humanities
  • Computing and IT
  • Education, Childhood and Youth
  • Mathematics and Statistics
  • Social Sciences

What is your personality type?

  • Entertainer - Energetic and enthusiastic people - life is never boring around them.

Do you have any interests that complement your job role?

  • acting
  • music
  • singing
  • archery/darts
  • basketball/netball
  • football
  • golf
  • gymnastics
  • motorsports
  • tennis
  • cookery
  • photography/film
  • tv/radio
  • computer/IT
  • social media

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
Avatar placeholder

Anthony Wingrove

Job role: Customer Service

Describe what you do in your job. What is a typical day like?

I manage the day-to-day Box Office operations (incorporating customer enquiries, purchases and general administration).

Was this your first job? What other jobs or work experience have you had?

This isn't my first job. I worked in a barbers sweeping hair up on a Saturday morning when I was 15!

What process did you have to follow to get your job?

I started at the theatre as a Box Office Assistant and progressed to a Senior, then the Box Office Manager, and now I am Head of Sales.

What is great about your job? What part of your job do you enjoy the most?

I enjoy speaking to our customers and working with a great team. Each day is different and so new challenges present themselves every time!

What training do you get at work to help you do your job role?

There is too much training to mention on here. But I've been fortunate to learn Sign Language, First Aid & Manual Handling, and I've completed various hospitality and management courses. With my role, training is continuous. There is always something to learn!

What skills are required to do your job?

You need to be able to communicate (both with patrons and team members). You need to be methodical, organised, proactive and patient!

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Computing and IT

What is your personality type?

  • Architect - Imaginative thinkers with a plan for everything.

Do you have any interests that complement your job role?

  • football
  • rugby
  • travelling
  • reading

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
Avatar placeholder

Sue Howell

Job role: Customer Service

Describe what you do in your job. What is a typical day like?

I look after our customers who have disabilities and other access needs by making the Grand Theatre as accessible as possible. We do this by offering sign language, audio described, captioned and relaxed performances so we can all enjoy the theatre productions together.

Was this your first job? What other jobs or work experience have you had?

No this was not my first job. I have worked in a variety of different industries including a plant and tool hire company where customers (usually big construction companies) could hire machinery and equipment of all kinds and sizes.

What process did you have to follow to get your job?

I was approached by the theatre for this job, I discussed the job role and what it involved. I was offered the position and I happily accepted!

What is great about your job? What part of your job do you enjoy the most?

Bringing the magic of the theatre to those who wouldn't have the opportunity to come otherwise. The most rewarding part is seeing those with different disabilities and needs enjoying the performances, having a wonderful experience and creating memories with friends and families.

What training do you get at work to help you do your job role?

Manual Handling, Health and Safety, British Sign Language training and just learning whilst you are on the job.

What skills are required to do your job?

Communication, tactfulness, attention to detail, a willingness to help others and not being afraid to put yourself in any situation. You will also need IT and general administration skills.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Arts and Humanities
  • Education, Childhood and Youth
  • Health and Social Care
  • Health and Wellbeing
  • Languages
  • Psychology and Counselling
  • Social Sciences

What is your personality type?

  • Consul - Extraordinarily caring, social and popular people, always eager to help.

Do you have any interests that complement your job role?

  • swimming
  • reading

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.

Work Experience : Work Experience

Wolverhampton Grand Theatre is pleased to be able to accept your CV and covering letter explaining why you are interested in carrying out your work experience at the Grand Theatre. Work experience at WGT is very popular and places are filled quickly. You must be in year 10 when completing your work experience here. Please ensure that you apply as soon as possible. To ensure that students experience a variety of activities and opportunities within the theatre throughout their placement, Wolverhampton Grand Theatre provide work experience within a number of departments throughout the theatre including: • Education & Creative Learning • Marketing – including attending any press nights during the week • Front of House • Box Office • Access