City of Wolverhampton Council

We offer a wide variety of services from Education, Social Care, Leisure, IT, Environmental Services through to Litter Collection and School Crossing Patrols.

Sectors : Construction & Architecture, Law, Health, Social & Childcare, Sport, Leisure & Tourism, Creative Arts & Culture, Government, Politics & Public Sector

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Where is your business based?

Our main building is based at Civic Centre, St Peter's Square, Wolverhampton. We do have other offices located around Wolverhampton.

What is your name?

Keith Ireland

What is your role within the business?

I am the Managing Director. I manage the City of Wolverhampton Council on behalf of the elected councillors. I am responsible for 4300 employees and all the services they provide.

What does your business do?

We offer a wide variety of services from Education, Social Care, Leisure, IT, Environmental Services through to Litter Collection and School Crossing Patrols.

What is special about your business - what makes it a great place to work?

We work as one to serve our city. We collaborate with other organisations in regenerating our city to make it a fantastic place for our citizens to live and our employees to work. We provide a wide range of employment opportunities in various job roles.

How many people do you employ?

We employ around 4300.

What skills and qualities do you look for in new employees?

We base our core behaviours on PRIDE: P - Putting the customer first (be customer focused), R – Raise the profile of the city (be positive), I – Inspire trust and confidence (be open), D – Demonstrate a can-do and tenacious attitude (be a change agent), E – Encourage teamwork (be a team player).

What other job roles do you have in your business?

You would be surprised at just how many job roles we do have. From Social Care, Finance, Legal, Licensing, Building Services, IT, Leisure Services, Grounds Maintenance, Human Resources through to Elections and Education which include a variety of job roles at different levels.

How do I apply?

For all of our job opportunities, you will need to apply through WM Jobs. Follow the link and scroll down to view all our vacancies. https://www.wmjobs.co.uk/employer/1015/city-of-wolverhampton-council/

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Philip

Cost Advisor

Job role: Construction

Sector: Construction & Architecture

How would you describe your job?

I am a member of Project & Works and involved in carrying out a full range of Quantity Survey tasks. This includes working out how much a construction project will cost. Once the project starts I will also have to monitor and control the costs so that the client does not overspend. I also attend regular meetings with those involved in the project to see what has been completed, whether the project needs more materials and whether project is still on track for the finishing deadline.

Was this your first job? if not, what was your first job?

My first job I had when leaving school was a bank clerk. A bank clerk does many tasks but mainly recording every action the bank takes. From a cheque being cashed to a loan being taken out. As a bank clerk, I improved on my mathematical and customer service skills. Both skills which I can apply to my current job.

What process did you have to follow to get your job?

I have worked for the City of Wolverhampton Council for ten years. Before this, I had worked for several different public authorities in a similar role. I used my previous experience and qualifications to obtain my current position. I completed an application form providing relevant details and attended an interview. I had not worked for the Council previously but because of my experience I believed I had the right skills and qualities for the position.

What is great about your job?

There are several parts to my job that is great. It’s very diverse. You can be providing cost estimates and advice for construction projects, preparing documents, visiting construction sites to meeting all the different people who help to complete the project. I also enjoy seeing when the project has finished and knowing that I played a part in it.

What training do you receive in your role?

I believe that the Council is a good place to work if you want to increase your knowledge and study other qualifications relevant to your role. The Council is keen to promote specific training courses to help in the development of its staff. Structured training may be available to attend College or University on a day release basis so you can study a course at the same time; new employees are given lots of help from other staff to support and guide them in their new job.

What skills are required to do your job?

A general interest in the built environment – areas that are built by humans, rather than a natural environment such as soil, rocks or natural events. Being conscientious (carrying out your job carefully and completing the task to the highest standard) and always taking an analytical approach to problem solving. Ideally, you should be comfortable working as part of a team and engaging in conversation with others.

Do you require any role specific qualifications to do your job and if so, what are they?

No, I do not require any role specific qualifications.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Computing and IT
  • Environment and Development
  • Mathematics and Statistics

What is your personality type?

  • Advocate - Quiet and mystical, yet very inspiring and tireless dreamers.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • cricket
  • gardening

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Ric

Sustainability Officer

Job role: Public Sector and Local Government

Sector: Construction & Architecture

How would you describe your job?

Trying to keep tabs on what is happening across the council and its partners in key areas for sustainability and identifying gaps where we should be doing something. Then, either taking action myself to fill these gaps or persuading and supporting others to do so. The way my job has worked out I have tended to work on areas such as renewable energy, electric vehicles, fair trade, the Smart City agenda and a little on waste and sustainable purchasing of goods.

Was this your first job? if not, what was your first job?

No. My first job was as a town planner.

What process did you have to follow to get your job?

I worked in town planning and transport planning for years and was always interested in making our towns and cities more pleasant to live in, healthy and sustainable. I was responsible for promoting sustainable transport in my previous job. When this job came up it was an obvious next move, widening my role in the field.

What is great about your job?

I love trying to make a difference and make the world a better place, in particular working with people to develop ideas and projects. I also love the variety of areas in which I get involved and working with all sorts of people.

What training do you receive in your role?

I tend to read and research myself or attend conferences or seminars (usually free!) in the areas on which I am working. Recently I have found webinars a useful way of learning.

What skills are required to do your job?

I think firstly you have to understand the bigger picture on sustainability and the way different areas, such as climate change, waste and energy, fit together. You don’t need to be an expert on everything but to understand the key issues on a range of subjects. You also have to understand you are only a small cog in a big machine and be able to identify opportunities and be patient and persistent. Being able to get along with people and a good networker are also important.

Ideally, what subject areas should the qualifications be taken in?

  • Environment and Development
  • Social Sciences

What is your personality type?

  • Protagonist - Charming and inspiring leaders, able to control their listeners.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • mountain sports
  • archaeology
  • astronomy
  • hiking
  • reading

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Darren

Section Leader

Job role: Licensing Trade

Sector: Construction & Architecture

How would you describe your job?

The local authority has a duty to ensure that things like taxis, school buses, pubs, village halls or places of entertainment are obeying health and safety regulations and the law by having the right licenses – and license officers help to do this. As section leader, I manage a team of License Officers and have a day-to-day responsibility for all licensing applications and registrations.

Was this your first job? if not, what was your first job?

No this was not my first job. I became a soldier at the age of 17. I attended a 6 month training course before being sent to my permanent position; which I served for 21 years. I was then an apprentice butcher.

What process did you have to follow to get your job?

I previously worked as a manager for the Asylum Seekers team at the council. It wasn’t a difficult transition as both roles are around rules, regulations and the law. They require a good level of management experience and an understanding of how public bodies work. Public bodies are organisations which deliver a public service but is not operated by the government.

What is great about your job?

The most enjoyable element is the fact that no one day is ever the same. There are so many different activities and there are always new challenges to overcome. The council are a forward-thinking organisation that is always looking to improve the way it delivers its services. They value their employees and will always look to help them throughout their career.

What training do you receive in your role?

I attend various courses with the licensing institute as well as meeting with other organisations to ensure that I am kept up to date with current legislation and how it affects us. There are many opportunities to attend training courses and online courses.

What skills are required to do your job?

Excellent skills in communication, people management, time management and prioritisation, attention to detail and accuracy of work. You will also need experience in regulatory services such as trading standards, environmental health or public health. Some knowledge on how to write reports and how to draft important documentation will also help.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Environment and Development
  • Health and Social Care
  • Health and Wellbeing
  • Law
  • Mathematics and Statistics
  • Medical Sciences
  • Social Sciences

What is your personality type?

  • Commander - Bold, imaginative and strong willed leaders, always finding a way - or making one.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • badminton
  • football
  • rugby
  • cars
  • travelling
  • computer/IT
  • reading
  • dogs

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Emma

Vulnerable Young Person Support Worker

Job role: Support

Sector: Health, Social & Childcare

How would you describe your job?

I work with young people aged 12-18 years old who have been admitted to Children’s Ward or Emergency department at New Cross Hospital. Our remit is to work with young people admitted for mental health issues or effected by youth violence.We provide a support service for young people who has no assessments in place and in need of support within wolverhampton.

Was this your first job? if not, what was your first job?

My first job was a checkout assistant in Sainsbury’s.

What process did you have to follow to get your job?

I had been working in an open access youth clubs for 6 years working with young people aged 11-18year olds with a variety of different backgrounds. I wanted to progress and work in a more targeted area of work, working one to one on a young person’s needs.

What is great about your job?

I love working with young people and their individuality, every person you meet is different and the challenges they come with. They are helped through their hard times by the support you offer. It is the most empowering and rewarding job I have ever had.

What training do you receive in your role?

This job requires you to learn while you work also by obtaining qualifications as you go. I had a level 3 NOCN in Youth Work is the minimum required for this job role, but I am always looking to improve my knowledge.

What skills are required to do your job?

You need to be non-judgemental about people, life and the situations people can be in. Most of the situations you are presented in this role are serious, you should keep your calm, be empathetic and proactive about what to do next to help the families you work with. You must be a good team player, being able to communicate with them the issues, positives with your cases and how they may also be related to their cases.

Ideally, what subject areas should the qualifications be taken in?

  • Education, Childhood and Youth

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • gymnastics
  • martial arts
  • swimming
  • cookery
  • drawing/painting
  • cats
  • dogs

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Stephen

Head of City Planning

Job role: Public Sector and Local Government

Sector: Construction & Architecture

How would you describe your job?

I’m responsible for helping people who want to build new development in the City of Wolverhampton, everything from house extensions to major new commercial and residential regeneration schemes.

Was this your first job? if not, what was your first job?

No, my first job was a Transport Research Supervisor.

What process did you have to follow to get your job?

After a post-graduate degree in Planning I left in a recession, applied for lots of planning jobs and got nowhere. I ended up getting my foot in the door at a local Council by doing some voluntary work whilst employed in a part-time clerical role. After three months, I secured a planning assistant post then applied for more senior posts as the opportunities arose.

What is great about your job?

Making the City where I live and work a better place for everyone by influencing the quality and sustainability of new regeneration schemes. Developing people and helping them enjoy their work and feel proud of their city in challenging times.

What training do you receive in your role?

To be a good Leader you need to study then learn by doing and reflect. You can’t wait to be trained you need to do it yourself – I’d recommend Vanguard and the systems thinking approach to leadership.

What skills are required to do your job?

Personal skills are important but if you want to really succeed you should learn leadership methods that work.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Design
  • Environment and Development
  • Social Sciences

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • baseball/rounders
  • basketball/netball
  • cricket
  • football
  • rugby
  • running
  • camping
  • hiking
  • travelling
  • photography/film
  • reading

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Steve

Building Control Manager

Job role: Construction

Sector: Construction & Architecture

How would you describe your job?

I lead a team of surveyors and manage the Building Control Section. I provide technical expertise and leadership skills to internal and external clients to see if building designs obey national building regulations and laws. I also make sure that reports of dangerous buildings and demolitions are investigated and are dealt with appropriately. I also have a responsibility to financially manage the amount of money that the Building Control section uses.

Was this your first job? if not, what was your first job?

No this was not my first job, I started as a trainee building control officer.

What process did you have to follow to get your job?

I showed how much passion I had as a Building Control Officer and wanted to gain more experience in managing a team. I wanted to pass what I had learnt in my previous role to others. My supervisor saw that and promoted me.

What is great about your job?

The variety of the work you have and being able to give specialist knowledge. It’s rewarding to see that others can use your knowledge to solve difficult technical issues. I also enjoy working with my team – they all have a real passion to do well. The council is a good working environment and have a great support structure to help you when you need it.

What training do you receive in your role?

CPD training (continuous professional development). This involves technical and development training relevant to my profession. I did the training by attending lectures and through online learning. I also had training relevant to the general Council policies.

What skills are required to do your job?

Excellent written and oral communication skills with a good attention to detail. You must have a good decision making ability as there will be many big decisions to make. You must be open, approachable and have good interpersonal skills.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Environment and Development
  • Law
  • Mathematics and Statistics

What is your personality type?

  • Logistician - Practical and fact-minded individuals whose reliability cannot be doubted.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • bmx
  • cycling
  • tv/radio
  • computer/IT
  • reading
  • social media

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Penelope

Area Catering Officer

Job role: Public Sector and Local Government

Sector: Health, Social & Childcare

How would you describe your job?

To ensure a first class provision of primary school meals across the city overseeing individual kitchens to ensure school food standards, food safety, health and safety and due diligence is met. Design and compile school menu and all recipes, ensure staff training up to date, meet with stakeholders to ensure good customer service.

Was this your first job? if not, what was your first job?

My first job was working in a café in Wolverhampton City centre.

What process did you have to follow to get your job?

My first position was as a general assistant in the staff restaurant in the civic centre. When the restaurant closed down I moved into education catering as a school cook working in several primary schools across the city increasing my experience of the service. After approximately 5 years I saw a managers position advertised and was successful with my application and have been doing the same job since then.

What is great about your job?

I am very proud that the primary children in Wolverhampton are receiving a delicious and nutritious meal because of my work. I enjoy meeting with food rep`s and helping develop new food products that are school compliant but I know the children will enjoy. I enjoy working together with my colleagues as we are a close team and the banter we have in the office helps relieve the stresses of the working day.

What training do you receive in your role?

My base training was achieved during my years working in kitchens as I feel the knowledge and experience gained there has made me a better manager.

What skills are required to do your job?

You need to be a people person who enjoys meeting a diverse range of people and finds it easy to communicate with new customers and rep`s. Passionate about food and improving the health and well being of school children. Strong team dynamics, a positive up beat attitude and a sense of humour is a must. Good organisational and administrative skills is advised.

Ideally, what subject areas should the qualifications be taken in?

  • Education, Childhood and Youth

What is your personality type?

  • Entertainer - Energetic and enthusiastic people - life is never boring around them.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • travelling
  • computer/IT
  • reading

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
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Jessica

Commercial Property Solicitor

Job role: Legal

Sector: Law

How would you describe your job?

My role is challenging, but also rewarding especially when involved in matters right from the start through to completion. This involves lots of regeneration projects, development such as the construction of new houses, offices and redevelopment of a bus stations, shopping centres and sport facilities. Before a big development can begin, it is my job to ensure that contracts are in place before the construction work starts. I also occasionally I get to visit sites proposed for development.

Was this your first job? if not, what was your first job?

My first real job was in local government working for a County Council as a legal assistant. I applied for a training contract in a law firm and stayed with them before moving to London and then to Jersey (Channel Islands).

What process did you have to follow to get your job?

At the time, I decided to become a solicitor, there was only a few routes to qualifying as a solicitor. You can now qualify as a solicitor through an apprenticeship but at the time I decided to become a solicitor, I had to follow the standardised route. I gained GCSE’s, 3 A-Levels, a Law Degree and I did a Master’s Degree in Commercial Law. After my degree, I did the Legal Practice Course (LPC). I worked for a year as a legal assistant for a council before starting my two-year training contract with a law firm.

What is great about your job?

I believe it is important to find something that you are good at and enjoy doing. I enjoy speaking to lots of people from my clients, other lawyers, developers, surveyors and technical specialists. I am fortunate to work in a diverse team with great people. I have been working for over 10 years and I love my job!

What training do you receive in your role?

As a solicitor, you are required to do many compulsory solicitors based tests. This means that solicitors must have experience in areas of law, as well as being able to demonstrate their ability to perform their roles and tasks required to an expected standard. You also need to be aware of what is going on in your field. I attend training courses, lectures, read legal journals and magazines. You can even keep up to date using social media.

What skills are required to do your job?

Very good attention to detail, time management, listening and communicating well with the ability to understand complex information and present it in plain English. You need to have an interest in the law because the work of a solicitor can be hard work with many years of studying. You need to be able to balance work life with a good sense of humour as times can be challenging.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Education, Childhood and Youth
  • Law

What is your personality type?

  • Commander - Bold, imaginative and strong willed leaders, always finding a way - or making one.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • gym
  • gymnastics
  • motorsports
  • mountain sports
  • running
  • snowsports
  • swimming
  • cars
  • gardening
  • travelling
  • reading

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Barbara

Supervising Social Worker (Friends and Family Fostering Team)

Job role: Social Work

Sector: Health, Social & Childcare

How would you describe your job?

I am allocated to families to support, advise and guide them in all aspects of fostering. I keep in touch with families through regular visits or phone calls. I help to manage the contact between the fostering family, the children and their birth relatives.

Was this your first job? if not, what was your first job?

No, I am 54 years old and have worked full time since the age of 22. My first full time job was as a benefits officer working for the Departments of Health and Social Security. I have previously worked as an Elected Member of another local authority with a lead responsibility for Children Services. I have also had long spells working as an IT system tester for the Department for Work and Pensions and British Gas.

What process did you have to follow to get your job?

I became a mature student at university and took a 2-year Master’s Degree course in Social Work. It was a big step which took me completely out of my comfort zone but I am glad I did it! I applied for the role, attended an interview in September 2016 and was offered the job. The interview process involved a written and face-to-face test as well as being question and interviewed by members of The Children in Care Council.

What is great about your job?

This job is great because you work with a team of people to help children and families improve their situations – their quality of life! As for Wolverhampton City Council, they are a brilliant employer with a good management and pay structure. They really do value their staff.

What training do you receive in your role?

I regularly attend training which is specifically aimed at newly-qualified social workers. It helps to keep up to date with new rules and regulations as well as just learning more. My team provides regular opportunities for training which is directly related to the roles within our team.

What skills are required to do your job?

Patience, kindness, honesty, calm natured and being able to communicate well. You also need to understand the meaning of equality and fairness and how to apply it to difficult situations. A willingness to learn and keep up to date with law and policies. You will have many cases to handle at the same time so you must have good time management skills.

Ideally, what subject areas should the qualifications be taken in?

  • Education, Childhood and Youth
  • Environment and Development
  • Health and Social Care
  • Nursing and Healthcare Practice
  • Psychology and Counselling
  • Social Sciences

What is your personality type?

  • Mediator - Poetic, kind and big-hearted people, always eager to help a good cause

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • cookery
  • drawing/painting
  • photography/film
  • tv/radio
  • reading
  • social media

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Tim

Ranger Team Leader

Job role: Environmental

Sector: Sport, Leisure & Tourism

How would you describe your job?

As Ranger Team Leader, it is my role to give guidance and assistance to the other ranger staff for the council. I also help to look after the parks and countryside spaces within the city of Wolverhampton.

Was this your first job? if not, what was your first job?

This isn’t my first job. My first proper job after university was with Shropshire Wildlife Trust as the Telford Green Heroes Project Leader. I led volunteer groups of people with mental health issues. The aim was to get them active in their local greenspaces and improve their wellbeing.

What process did you have to follow to get your job?

After university I struggled to get a job, so I decided to volunteer with Shropshire Wildlife Trust. It not only gave me new skills working on the nature reserves, but also boosted my social confidence. I was then very lucky to have been selected for their traineeship programme. This ran for 12 months and at the end of this period I saw the post advertised. Having gotten to know the wildlife trust really well, I was able to complete a good interview and get the job.

What is great about your job?

I get to work outdoors and for me that’s important. Although there is office time, being outside means I get to engage with local people and community groups – as well as breathing in the fresh air!

What training do you receive in your role?

There are mandatory courses to complete, as well as some standardised courses.

What skills are required to do your job?

Good communication, good delegating skills, good organisational skills, good decision making, being able to work in a team, and good positive attitude.

Ideally, what subject areas should the qualifications be taken in?

  • Environment and Development

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • singing
  • gardening
  • hiking
  • scouts/guides
  • travelling
  • woodwork
  • tv/radio
  • reading
  • social media
  • bird watching
  • cats
  • dogs
  • small pets

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • Prefer not to say

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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John

Solicitor, Governance Directorate

Job role: Legal

Sector: Law

How would you describe your job?

I provide legal advice to clients within the Council, specifically around employment law. My role includes attending meetings, drafting legal documents and providing advice. I sometimes represent the Council by standing and speaking in Court with other solicitors, barristers or judges.

Was this your first job? if not, what was your first job?

No this was not my first job, I worked part-time whilst studying at university.

What process did you have to follow to get your job?

I studied a law degree on a part-time basis at university and worked during the day. It took 5 years and although the work had nothing to do with law, it did allow me to pay for university and gave me practical work experience. After my degree, I got a job as a Clerical Assistant which helped me to better understand what I studied. After other training and work placements, I got a permanent job as a Solicitor working in several areas of law with the council.

What is great about your job?

I mostly enjoy giving advice to clients based on sound research. Working for a local authority can expose you to many different areas of life, as experienced by ordinary members of the public. You are dealing with issues which affect everyday lives; as a result, you feel that you are contributing to people’s lives and making a difference!

What training do you receive in your role?

Solicitors are required to undertake certified professional training throughout the year to keep them up-to-date with the law and its practice, which can take various forms. Also, as local authority employees, we undertake other training relevant to working such an employer.

What skills are required to do your job?

Excellent communication and people skills as you will need to connect with clients and lawyers on the same table as well as the rest of your team. Having stamina, energy and resilience as you work under constant pressure. You must be adaptable to all situations especially when some cases may not go the way you intend. Overall you must have commitment to the job because by doing so, you are more likely to succeed!

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Business and Management
  • Languages
  • Law
  • Psychology and Counselling
  • Social Sciences

What is your personality type?

  • Logistician - Practical and fact-minded individuals whose reliability cannot be doubted.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • reading

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Kayleigh

HR Support Administrator

Job role: Administration

Sector: Government, Politics & Public Sector

How would you describe your job?

On a daily basis I deal with recruitment by sending out contracts to new/existing employees and undertake pre-employment checks for new starters. I provide support to managers by organising their recruitment campaigns, sending out interview invites and the process after interviews.

Was this your first job? if not, what was your first job?

My first job role was as an apprentice in Finance at Wolverhampton City Council as a 12 month contract.

What process did you have to follow to get your job?

At college, I studied Business Administration Level 3, when my Apprenticeship came to an end I thought this would be a great opportunity to put these skills forward so I applied for the HR Support Assistant role which I was successful in. An opportunity then came around for a HR Support Administrator role, I went for an interview and here I am now.

What is great about your job?

Seeing satisfied customers, developing new skills, constantly learning new things, communication with every department, gaining new friends in the work place, challenges you receive and exciting new systems to use.

What training do you receive in your role?

When I first started this role, I had one to one training with colleagues and managers. I have recently been on ‘Talent Link Super user’ training so I can get more of an understanding of the system we use. From this training I am now a Talent Link Super user where I can help with any queries from the team. I can provide Talent Link access to managers/colleagues and change passwords. If new processes are put into place, we then receive training from the TalentLink Business Partners.

What skills are required to do your job?

Good organisational skills, prioritising workloads, meeting strict payroll deadlines, record accurate data (using Agresso system to input employee new), starter info/changes to contract, ICT literate, good communication skills and paying attention to detail.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • blog/vlog
  • computer/IT
  • gaming
  • reading
  • social media

How many years of experience do you need to do your job?

  • No experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Hannah

Reception Administrator at Visitor Information Centre

Job role: Customer Service

Sector: Sport, Leisure & Tourism

How would you describe your job?

To monitor incoming emails, deal with people coming into office to enquire about jobs. Help business support with day to day admin.

Was this your first job? if not, what was your first job?

First job was working in Accounts at Marston’s (Banks’s ) brewery, Chapel Ash.

What process did you have to follow to get your job?

I had been unemployed for four months and my work coach at the job centre suggested I attend a jobs fair in another job centre which is where I met the people from Yoo Recruit who were looking for a receptionist and which is what I was looking for.

What is great about your job?

I love meeting new people every day that come from all over the world to find work in the uk. It’s a challenge to be able to help sometimes but very rewarding when I can and I can also build up a relationship with them.

What training do you receive in your role?

My training was to sit with the receptionist, watch, take notes and then after a couple of days to start dealing with people that came in while the receptionist sat with me to advise and help.

What skills are required to do your job?

The skills needed are to be caring, understanding, tolerant and cheery. Also being front of house you should have a clean, smart appearance as you are representing the company you work for.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • camping
  • cars
  • geocaching
  • trains
  • travelling
  • tv/radio
  • movies
  • reading
  • social media
  • cats
  • dogs

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £15,000 – £20,000
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Ravika

Solicitor

Job role: Legal

Sector: Law

How would you describe your job?

I deal with the legal matters of property and contracts. There is routine task like answering your e-mails and phone calls and meeting up with your clients. Other tasks include reviewing contracts, drafting contracts and property documents and carrying out research to find out the answers to legal problems.

Was this your first job? if not, what was your first job?

My first job was a Saturday job whilst I was doing my A levels so that I could make my UCAS application look good. When I went to university I worked in an office job within the Council. I decided to work while I was doing my A Levels and when I was at university so that I had some extra money and for me to gain some experience to put on my CV and job applications for when I was looking for a job in a legal department when I finished my education.

What process did you have to follow to get your job?

Before you can get a job as a Solicitor, you must have certain qualifications and a certain amount of experience. I firstly had to do my law degree and then I had to do a professional qualification called the ‘Legal Practice Certificate’. Only once you have those qualifications can you get a Training Contract which is a two-year paid job role within a law firm. Once you’ve completed your training you can then get a job as a Solicitor. It is important to know that there are other routes and careers in the legal profession and other qualifications you can get that may not take as long or be as expensive.

What is great about your job?

Every day is different and you’re always learning new things.

What training do you receive in your role?

After completing my education, I had to undertake a two-year paid training contract working as a ‘Trainee Solicitor’. Your training consists of working on legal matters as a Solicitor but with the supervision of an experienced Solicitor. Once you have completed your training you then qualify as a Solicitor.

What skills are required to do your job?

Attention to detail, patience, dealing with a high workload, pressure, positive attitude, great people skills.

Ideally, what subject areas should the qualifications be taken in?

  • Law

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • football
  • gym
  • running
  • snowsports
  • swimming
  • reading

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Tracey

Head of Legal Services

Job role: Legal

Sector: Law

How would you describe your job?

My main role is to manage and coordinate the whole of legal services, which are divided into 3 teams: Social Care and Education, Property, Planning and Contracts, and Litigation and Governance. This includes ensuring we deliver services to internal clients, providing legal advice, representation for tribunals and court hearings, ensuring that the Council constitution stays in line with relevant legislation (laws) and providing advice to members and committees.

Was this your first job? if not, what was your first job?

I held part-time jobs during university, but my first law-related role was as a fee earner for private practice. This involved working in a solicitor’s practice, but not yet qualified. I also worked in immigration, providing advice and help regarding immigration. I completed my training contract and qualified in Birmingham, then after 5 years, relocated to Wolverhampton as a Solicitor.

What process did you have to follow to get your job?

I took my A-levels, then achieved a degree in Law at the University of Wolverhampton. In two years, I completed a training contract in Birmingham, which involved lots of training and 1:1 supervision by a qualified Solicitor. In order to build experience, I worked for the citizens advice bureau on a voluntary basis, worked for a community relations council, volunteered for the Law Centre at Wolverhampton, and as a locum immigration Councillor, providing representation.

What is great about your job?

The huge variety; no one day is the same as the next. Also how challenging the role is, in terms of difficulties; eg, advising on complex areas of law. Also challenging to balance the competing demands, and having to manage my time effectively. I enjoy working with people, and enjoy delivering a service that I feel is helping people; particularly as I am from Wolverhampton, I studied here, and work here, and now have an opportunity to give back something.

What training do you receive in your role?

Required to demonstrate continuous development, for example attending courses, seminars, webinars, undertaking research. As part of being a qualified solicitor, the regulatory authority requires me to prove this.

What skills are required to do your job?

Good communicative skills, ability to analyse information very quickly to grasp key issues, time-management, to be pragmatic, to be robust and resilient. Flexibility; so many different things to different people, at different times. For example, you could start the day being robust at court, but then returning to work and managing a sensitive situation with staff, and therefore having to be less robust.

Ideally, what subject areas should the qualifications be taken in?

  • Law

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • reading

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Alex

Duty Officer

Job role: Customer Service

Sector: Sport, Leisure & Tourism

How would you describe your job?

As I work at Aldersley Leisure Village, I ensure that the building is safe and secure. I have many responsibilities from checking that the building is clean and safe to use before the public come in to looking after our staff. I am also on hand to answer customer’s questions and to check that the standards of customer care are maintained.

Was this your first job? if not, what was your first job?

This was not my first job but I have always been involved in Sport and Recreation. I have been at Aldersley Leisure Village for 18 years. I started within the sport and recreation team and then as a casual duty officer. I have also worked as a Fitness Leader within the village. Most recently, I have been more involved with the management team.

What process did you have to follow to get your job?

I needed to have relevant supervisor experience in a Leisure and Customer services environment as well as managing staff work times. I also needed experience in monitoring and reporting healthy and safety issues. All this I had been exposed to during my first job role at Aldersley Leisure Village.

What is great about your job?

I like working within a team and sharing the passion of leisure and sport. The daily responsibilities can sometimes be challenging but this makes the day more enjoyable. Our facilities mean that you can have events on – football league games on our synthetic pitch, clubs for all ages and parties too! It’s very rewarding to see how successful the events have been and seeing those customers come back.

What training do you receive in your role?

For my role, working in a leisure centre means you must be trained in first aid, fire marshal and health and safety training. I trained in these under the Institutional Occupational Safety and Health.

What skills are required to do your job?

Being able to create good relationships with customers by communicating and relating positively to them. Having a good eye for detail or spotting potential problems and using problem-solving skills to find a solution. Being methodical, organised and prioritising tasks.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Education, Childhood and Youth
  • Health and Social Care
  • Social Sciences

What is your personality type?

  • Consul - Extraordinarily caring, social and popular people, always eager to help.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • archery/darts
  • athletics
  • badminton
  • baseball/rounders
  • basketball/netball
  • cricket
  • football
  • gym
  • gymnastics
  • martial arts
  • running
  • squash
  • swimming
  • tennis
  • cycling
  • scouts/guides
  • skating/skateboard
  • trains
  • social media

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Marissa

Legal Executive Assistant

Job role: Legal

Sector: Law

How would you describe your job?

I work in the social care and education team of legal services. My daily role involves drafting applications for court orders, attending meetings to advise social workers and attending court hearing on behalf of the local council. I also help a team of solicitors by checking evidence, preparing court paperwork and giving advice to clients.

Was this your first job? if not, what was your first job?

My first job was a waitress whilst I was in sixth form. Leaving sixth form, I gained employment with a property search company. My role was to prepare and draft reports for customers who wanted to purchase a property. I also had to ensure that the property suited all legal requirements such as connecting to a road, appropriate drainage systems and was environmentally safe.

What process did you have to follow to get your job?

I left my first job to work at the council as a support officer in the Licensing team of Environmental Services. I then became an enforcement officer as I took an interest in the rules around taxi licensing and environmental health legislation. I then received an internal advert for a legal assistant in the child protection team. With my previous experience and knowledge of law, I was interested in becoming a qualified lawyer and saw this as a great opportunity.

What is great about your job?

I have worked for the City of Wolverhampton Council for 10 years and have developed both personally and professionally. As I live and work in the City I have always been keen to put forward ideas for development and improvement in my team and I feel a sense of pride when the Council receives praise from agencies and the media. I have been lucky to work in some great teams and I have made friends through work and socialise regularly with colleagues.

What training do you receive in your role?

My role is a career progression role so I started as a legal assistant and started legal studies with a college paid for by my employer. During my role, I have progressed to deal with more complex work and have passed my final exams. I am currently a Graduate member with the Chartered Institute of Legal Executives.

What skills are required to do your job?

My role requires a mixture of academic training as well as communication and organisational skills. It takes someone who has a strong character to work in child protection. You need to be self-displined, patient, positive, express gratitude but not involve your personal feelings and be polite – even when others may not be. This role is extremely busy and you will work under pressure, so you need to be able to juggle different deadlines.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Environment and Development
  • Languages
  • Law
  • Psychology and Counselling
  • Social Sciences

What is your personality type?

  • Debater - Smart and curious thinkers who cannot resist an intellectual challenge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • scouts/guides
  • photography/film
  • reading

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Aimee

Legal Assistant

Job role: Legal

Sector: Law

How would you describe your job?

Assisting solicitors within the social care and education team with the day to day running of public law cases. This includes preparing bundles, case summaries and court documents for court hearings, preparing of court applications, requesting evidence to be filed, meeting with court staff and other professionals and looking at private law matters which includes checking and filing reports ordered by the court.

Was this your first job? if not, what was your first job?

No, my first job was working as a waitress whilst I was studying.

What process did you have to follow to get your job?

I was employed by another Local Authority as part of an apprenticeship. They required assistance within their childcare legal team due to staff shortages and I was with them for 2 years. I then applied for my current role at Wolverhampton Council, which I could do as I had 2 years’ experience from the previous role. I was originally employed by Wolverhampton as a temporary member of staff and this has now been made permanent.

What is great about your job?

I find the work very interesting and it keeps you on your toes. It’s a very busy working environment and requires a lot of multi-tasking and organisation however you are always learning and the ability to widen your skills and knowledge is a great opportunity.

What training do you receive in your role?

No specific training however there are courses available for people to gain qualifications within the area. The team are also always on hand to offer advice and guidance, specifically relating to the Law.

What skills are required to do your job?

You need to be highly motivated and thrive off working in a highly demanding environment. You must have good organisational skills, work well under pressure and be willing to always give 100%

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Law

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • reading

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • Prefer not to say

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Tess

Curatorial and Learning Manager

Job role: Creative

Sector: Creative Arts & Culture

How would you describe your job?

I love my job. I work with creative people, generate lots of ideas for exhibitions and events, research and write about works of art and museum objects. I also organise learning activities for schools, families, young people and adults, deliver course on art appreciation and give guided gallery tours and talks to groups, and present awards on behalf of the gallery at public and civic events. I also manage a team of staff and volunteers, manage budgets and finances very closely including generating income, write funding applications, attend meetings, manage performance and write reports.

Was this your first job? if not, what was your first job?

I always wanted a job and to earn my own money. So my very first job at the age of 14, when I was at secondary school, was a Saturday job in a local bakery cleaning giant cake fridges! It was really hard work but I enjoyed picking up my earnings at the end of the day. I also delivered newspapers in the evening once a week. I then got a Saturday job selling shoes on a market stall in Walsall. When I left school at 16 I decided to do a YTS (a bit like the apprenticeships today) in business, sales and marketing at a chain manufacturing company.

What process did you have to follow to get your job?

I didn’t get into the arts, culture and heritage sector until I was 30. Before that I wanted to work in business which I did successfully for over 10 years. To get into the arts sector I studied for a degree in Fine Art as a mature student. After graduating I volunteered at Ikon gallery, then got a job as a Gallery Assistant at Ikon as they thought I did a good job as a volunteer. Then I registered as self-employed for 5 years as a Freelance Artist working for galleries like New Art Gallery Walsall. I also worked part-time as an Access and Education Officer at Wolverhampton Art Gallery. I saved up for 3 years so I could study for an MA in History of Art at the University of Birmingham. During my MA I also worked as an art college lecturer part-time as well as an Education Officer at Birmingham Central Library in their Archives dept. After my MA I managed to get a job where I studied at the Barber Institute of Fine Arts (University of Birmingham) before coming back to where I am today at Wolverhampton Art Gallery.

What is great about your job?

Getting to be creative every day and working with creative people, thinking up new ideas, sharing and discussing ideas and opportunities with colleagues, making things happen – exhibitions, events, workshops. Being surrounded by inspirational works of art, exhibitions, museum objects, and working in a beautiful building – it’s an absolute privilege.

What training do you receive in your role?

I studied for a BA in Fine Art, then an MA in History of Art, undertook various business and management courses whilst working in the arts, and I’m now studying part-time for a PhD in Art Theory. I also volunteered for about 6 months or so after my first degree.

What skills are required to do your job?

Creativity, courage, art making skills, subject knowledge – how to make art, interpret art, art history & history. Communication skills are very important - you need to be skilled in writing and speaking especially in engaging the public when you deliver tours and talks so they stay interested in what you have to say and understand complex ideas. Being organised as it’s a very busy, fast-paced job. Being self-confident and assertive – to defend your ideas. Strong financial/budget management skills and entrepreneurial flair. A good sense of humour, hard-working and committed, adaptability and an ability to think on your feet.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities

What is your personality type?

  • Debater - Smart and curious thinkers who cannot resist an intellectual challenge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • singing
  • badminton
  • running
  • tennis
  • drawing/painting

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
  • Level 8 - Doctoral Degree, Ph.D.
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Kate

Human Resources Advisor

Job role: Human Resources

Sector: Government, Politics & Public Sector

How would you describe your job?

My role is extremely varied, interesting, exciting and challenging at times where no two days are the same. My role is unique in that I support and advise managers/employees with on issues that occur within the workplace. I also work on projects at a high level to help the organisation in achieving its objectives.

Was this your first job? if not, what was your first job?

My first part time role whilst studying was in a fruit and vegetable shop, this led to a position working within Sainsburys in retail management.

What process did you have to follow to get your job?

I was promoted whilst at Sainsburys internally and after gaining experience within the company was offered an opportunity to work in personnel and I loved it! I then had the transferable skills to apply for a management role within personnel.

What is great about your job?

I meet fantastic people every day, from internal customers and employees right through to supporting on interview panels and meeting our potential new starters within the organisation.

What training do you receive in your role?

The position I am in currently did require a post graduate qualification however specific on the job training is crucial and this can include anything from employment law updates to training on a new management information system.

What skills are required to do your job?

I think the main skills that help me in this role are: organisational skills, negotiation skills, communication skills, relationship skills, being professional and understanding the businesses objectives.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Business and Management
  • Law

What is your personality type?

  • Logician - Original inventors with a thirst for knowledge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • computer/IT
  • movies
  • reading

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • Prefer not to say

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Jill

Senior Auditor

Job role: Finance

Sector: Government, Politics & Public Sector

How would you describe your job?

Auditors specialise in reviewing the accounts of companies to ensure they are valid and legal. They check the money going in and out of an organisation and that it is recorded properly. As a Senior Auditor, I focus on preparing plans for the tasks that need to be completed by each person within my team. I then coach and monitor my team by helping them to become better auditors. I am also expected to prepare and arrange the review with the lead client.

Was this your first job? if not, what was your first job?

My first job on leaving school was a cashier at J Sainsbury (3 months) then I got a job at Barclays Bank PLC (3 years). This provided me with experience of working in an office, team working and handling money.

What process did you have to follow to get your job?

I previously worked within the council as as the banking services team leader. I was responsible for managing a small team who administered the daily banking transactions (mainly income). I had worked at the council for 10 years before applying to become an auditor. To get my current job I had to fill in a paper application form, attend an assessment centre and undergo a job interview.

What is great about your job?

I enjoy planning the visit to see customers, identifying the areas needed for review, completing the review and visiting different council establishments. Working within the council provides an opportunity to receive professional and supported training.

What training do you receive in your role?

There are several courses that provide excellent professional development for this role. The right course to support new employers is identified once their preferences, abilities and skills of the individual has been determined. There are also several short courses run throughout the year which help us to make sure that we are keeping up to date with the latest standards and techniques.

What skills are required to do your job?

For the role of a senior auditor individuals should be fully qualified and are expected to have completed two internal auditor courses (e.g. IIA) or its equivalent. It is useful to have worked in an office environment, where administrative duties, report writing, communication skills are used. Finally, a desire to continue learning, having a naturally inquisitive nature and an ability to work to set deadlines.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management
  • Law
  • Mathematics and Statistics
  • Technology

What is your personality type?

  • Logician - Original inventors with a thirst for knowledge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • card games
  • computer/IT
  • reading

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Amrik

Recreation Assistant

Job role: Sport

Sector: Sport, Leisure & Tourism

How would you describe your job?

The role involves assisting with the day-to-day set up of the leisure centre. This includes the Indoor sports arena, meeting rooms and outdoor pitches and courts. We are also expected to administer first aid when needed, and continuously deliver excellent customer care.

Was this your first job? if not, what was your first job?

I started work here on a casual basis around my sixth form and university studies. I was then offered a temporary post in the council, working in Marketing and Communications. At the end of that contract, I was given a full time role as a recreation assistant at Aldersley, having also worked at Bilston – Bert Williams (in the same role).

What process did you have to follow to get your job?

When I initially started on a casual basis, I was asked to shadow a full time member of staff on two separate shifts, as a way of introducing me into the role. From there, I was contacted by duty officers to cover staff sickness and holidays, and to be extra staff on site for large events such as Table Tennis tournaments and other sporting events.

What is great about your job?

I enjoy working in a leisure environment, especially as sport is a big part of my life. I also enjoy being part of a dynamic and hard-working team. I enjoy liaising with event organisers and ensuring everything runs as smoothly as possible. I also enjoy being the go-to-guy for any questions and queries.

What training do you receive in your role?

Training is delivered both face to face and in the form of online courses. All recreation assistants are required to be first aid trained and small refresher courses are also put on monthly, which staff are advised to attend. Other mandatory courses include manual handling, evac-chair training and fire marshal training. Online courses are also to be completed via the Learning Hub. These include equality and diversity, customer service and health and safety.

What skills are required to do your job?

To be at able to work in this role, First and foremost you should be a team player. Secondly, it is very important to have clear communication not only within the recreation assistant team, but with receptionists, gym staff and management teams. You must be able to re-organise your workload if, for example, bookings are taken in the sports hall at short notice. Having excellent customer interaction skills is also very important, when dealing with questions and queries regarding the leisure centre. Finally, although not essential, having a passion for sport and leisure is desirable.

Ideally, what subject areas should the qualifications be taken in?

  • Health and Wellbeing
  • Social Sciences

What is your personality type?

  • Entrepreneur - Smart, energetic and very wise people, who truly enjoy living on the edge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • music
  • cricket
  • football
  • cars
  • travelling
  • tv/radio

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
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Angela

Construction Project Officer

Job role: Construction

Sector: Construction & Architecture

How would you describe your job?

I am involved in the delivery of a construction project, right from the beginning of the project when it’s only an idea in a client’s head. I translate this ‘idea’ into a brief. I help to turn this brief into the construction of a building by appointing a design team which usually involves architects, engineers and quantity surveyors. I manage the building project from the beginning to the end and make sure the project is built on time, within the money budget and up to the right standards!

Was this your first job? if not, what was your first job?

No, my first job was as a Quantity Surveyor which I did straight after completing my A-levels. I studied Quantity Surveying at University through a part time degree whilst I was working and training to become a Quantity Surveyor.

What process did you have to follow to get your job?

Project management usually develops out of working in another construction related profession but this isn’t always the case. The team in which I worked went through a re-organisation and a new role of project management was created. I wanted to try something different so took the opportunity of applying for the new position.

What is great about your job?

No two days are the same. I’m able to get out of the office environment and visit lots of different people from head masters to concert hall managers. I get to look at various building sites and buildings around the City and watch a scheme develop from the initial design on a piece of paper to a completed public building which hopefully brings joy to the people working inside it.

What training do you receive in your role?

Project management in construction usually develops from a construction based profession such as quantity surveying or architecture but this is not always the case. I am now considering becoming a member of the APM (associate member of project managers) where I have to discuss a project I’m working on and record my experience and have to complete an exam. I’m already a member of the RICS (Royal Institute of Chartered Surveyors). I’ve been on a few council run project management courses.

What skills are required to do your job?

The main skills to do my job are the following, good communicator, organised, work well under pressure, team player and a problem solver.

Ideally, what subject areas should the qualifications be taken in?

  • Environment and Development

What is your personality type?

  • Mediator - Poetic, kind and big-hearted people, always eager to help a good cause

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • cycling
  • travelling
  • cookery
  • drawing/painting
  • jewellery making
  • tv/radio
  • card games
  • social media
  • small pets

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Steven

Cultural Learning Facilitator

Job role: Creative

Sector: Creative Arts & Culture

How would you describe your job?

Its quite difficult to describe because I have so many different ‘heads’ to wear but I’ll try! I liaise with teachers and schools to facilitate school visits to our 5 sites. We have a ‘set-session’ plan with everything from ‘Walking with the Egyptians’ to ‘Pop Art’. I also help to write bespoke sessions for schools. I deliver some of the educational sessions and also book freelance artists to deliver for us. I also curate exhibitions across thee of our sites; Bantock House Museum, The Art Gallery & Bilston Gallery. No two days are the same and the job/s are exciting and never dull!

Was this your first job? if not, what was your first job?

My first job after leaving school was as a trainee Turf Accountant. My first job after leaving University at 36 was working at an Egyptian Museum on Swansea University campus.

What process did you have to follow to get your job?

To get my current job I started as a front of house meeter and greeter at Bantock House Museum 9 yrs ago after re locating from Swansea. Once I had a ‘foot in the door’ the service utilised the skills that I had learned both in m role at Swansea University and the skills I learned from my Masters degree at Leicester. During my 9 yrs at Wolverhampton I have worked in many roles culminating in my current role.

What is great about your job?

Everyday is different. Some days I’m teaching 5 yr. olds about ancient Egyptians the following day I could be teaching undergraduates about ‘Cultural Imperialism. Some days I’m under the ground in old store rooms looking for objects for exhibitions and other days I’m researching motorbikes made in Wolverhampton! That’s how varied and exciting my role is….and I get paid!

What training do you receive in your role?

The only training I receive these days is corporate training and updates in ‘protecting information, safeguarding, health and safety etc. training within my role isn’t really available and ive been doing it for over 20 yrs ….but its never too late to learn!

What skills are required to do your job?

A first degree in a humanities subject and it is desirable to have a masters degree in a related field.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Design
  • Education, Childhood and Youth

What is your personality type?

  • Entertainer - Energetic and enthusiastic people - life is never boring around them.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • athletics
  • rugby
  • archaeology
  • gardening
  • cookery
  • reading

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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John

Building Surveyor

Job role: Construction

Sector: Construction & Architecture

How would you describe your job?

I have a port-folio of properties for which I am responsible for the maintenance. This included schools, parks and their buildings, community centres, Grand theatre, Art Gallery and various other public buildings. I manage the reactive maintenance repairs, planned maintenance, maintenance project work and carry out various types of surveys and reports.

Was this your first job? if not, what was your first job?

No it wasn`t. When I left school, I served a 5 year apprenticeship as a Carpenter and Joiner. I had various other construction jobs until I was successful in my application to WCC as a Clerk of Works with Property Services. In my first year I was given the opportunity to study for HNC. I was then sponsored by WCC to continue my study and gained a first class honours degree in Building Surveying. I now work in the Maintenance section of Project and Works as a Building Surveyor.

What process did you have to follow to get your job?

I was seconded to Property maintenance while I was a Clerk of Works. I was then interviewed and was successful.

What is great about your job?

The work is often challenging and tests my knowledge of construction. It is also very varied in that there are so many interesting aspects. I can be sometimes working in the office carrying out a drawing or sometimes visiting sites to check work and carry out surveys.

What training do you receive in your role?

There are a number of in house CPD seminars which I am invited to attend.

What skills are required to do your job?

Team player, construction knowledge (and a genuine interest in Architecture), ability to make decisions, continual learning, sharing knowledge and a sense of humour is always useful in Construction.

Ideally, what subject areas should the qualifications be taken in?

  • Design

What is your personality type?

  • Logician - Original inventors with a thirst for knowledge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • aircraft/flying
  • beachcombing
  • cycling
  • gardening
  • hiking
  • sailing/canoeing
  • travelling
  • drawing/painting
  • pottery
  • woodwork
  • reading
  • dogs

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Rachel

Quality and Improvement Officer

Job role: Public Sector and Local Government

Sector: Health, Social & Childcare

How would you describe your job?

As the Quality & Improvement Officer I manage a small team consisting of a Policy, Procedure & Protocol Officer for Children & Young People Services and one for Adult Services. I also take a lead in the logistics around Inspections across Adult’s & Children’s and recruitment events.

Was this your first job? if not, what was your first job?

No, my first role once I had graduated was an Administrative Assistant.

What process did you have to follow to get your job?

My previous role prior to this one was the Children & Young People Policy, Procedure & Protocol Officer (P,P&P). A restructure took place and as part of this the post of an adult’s P&P&P was created along with my current post. I had been in the role of the CYP P,P&P for a number of years and had developed the role to where it is now so was looking for a new challenge so it was timely that the Q&I role was created to enable me to use the skills I had acquired but also take a step forward in terms of managing and embedding the role within Adult Services. I applied for the post which involved a Panel interview and was successful.

What is great about your job?

My job is really varied. Every day is different. I enjoy meeting new people and seeing something I have done (writing and developing a policy) can make a difference i.e seeing how it has a positive impact on a child or young persons life.

What training do you receive in your role?

I would say most days I learn something new – I am always working on different projects which involves finding out about specific functions/processes within teams.

What skills are required to do your job?

As my work is so varied so are the skills that I feel I need to undertake my role. I would say that most of all you need to be calm, be able to challenge in a positive way especially when trying to unpick how something is done and at times work well under pressure!

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Business and Management
  • Computing and IT
  • Education, Childhood and Youth
  • Health and Social Care
  • Health and Wellbeing

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • reading

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Andy and Kay

Young Persons Outreach Support Officers

Job role: Support

Sector: Health, Social & Childcare

How would you describe your job?

We provide outreach support to young people aged between 16-25 who are setting up a new home after leaving care or moving on from living in a hostel. We also give advice and guidance for young people on their housing options in the city. We are part of a housing forum called WYPAF which stands for Wolverhampton Young Persons Accommodation Forum. This is a single forum which means young people can make one application and have it seen by lots of different housing providers in the city. I work closely with the hostels in the city to prevent young people being evicted when there are issues with their placement there.

Was this your first job? if not, what was your first job?

(Kay:) I started off as bar staff in a local pub, then worked as a relief pub manager whilst I was at University here in Wolverhampton. (Andy:) I started on a Post Office Counter as a Counter Clerk under the Government YTS Scheme.

What process did you have to follow to get your job?

(Kay:) When I left University, I got a job working for Walsall council as a young person’s Homeless project assistant – Basically I worked nights in a hostel for young people aged 16-25. I then after 3 years I applied my current job as I wanted to help young people who were leaving hostels to become more independent. My experience working in the hostel helped me move into this job. During my time at this job I trained as a Social Worker and spent some time working in the Looked after children’s team. Social work was very rewarding, however, due to personal reasons, I moved back to this role. I wanted to continue to work with young people as this is what I have always enjoyed and wanted to do. (Andy:) I progressed my career through Royal Mail to train as a Employee Health Services Advisor. I then went on to do a 4 year counselling qualification. I was employed by the City of Wolverhampton Council as a Counsellor for young people who presented as roofless. This was agency based initially and eventually I applied for a permanent position with the team.

What is great about your job?

Our job is great as we get to meet lots of young people who are just starting out to live independently. It is so rewarding to support someone who has been homeless to get a home and to make it their own. Each young person we support has got a different story and background which makes them unique and it’s a privilege to be part of their path forward. We get to work with all different agencies in the city and are constantly meeting new people and learning new things. We enjoy being in my team, there is only 4 of us but we get on great as we all have the same or similar roles and have made strong friendships. This is really important as you get a lot of support from your co-workers when you have any difficulties or worries about your cases or workload.

What training do you receive in your role?

There is a lot of on-line training available to all council staff and there is also courses which you can select to do if you think they will be of use in the job you do. These range from safeguarding to health and safety. There are other opportunities to attend face to face training such as total respect run by care leavers and welfare rights to learn about benefit entitlements. Some of the training you are asked to do as it is required by Law, most of it you can chose to do as part of your own development.

What skills are required to do your job?

The skills needed for this role include: • Being flexible, as the young people we work with can change their plans at a moments notice. Keeping a cool head is important and being able to manage under pressure as sometimes you are dealing with a crisis.• You need to be able to communicate both verbally and in writing as part of the role is assessing for housing and filling in lots of forms. You also help young people to fill in forms and talk to organisations on the phone and help them to get the skills and confidence to do it themselves. Listening is a vital skill as you are asking people for their personal information and trust. A positive attitude is a must

Ideally, what subject areas should the qualifications be taken in?

  • Social Sciences

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • cheerleading
  • music
  • athletics
  • bmx
  • bowling
  • football
  • gym
  • martial arts
  • swimming
  • camping
  • gardening
  • paintball/lasertag
  • skating/skateboard
  • cookery
  • tv/radio
  • computer/IT
  • reading
  • social media

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Mark

Health and Safety Lead

Job role: Public Sector and Local Government

Sector: Health, Social & Childcare

How would you describe your job?

I provide City of Wolverhampton Council with advise guidance and training with regard to all matters relating to health safety and well-being.

Was this your first job? if not, what was your first job?

My first job was an apprentice maintenance engineer. I compelted a five year indentured apprenticeship, and I attended college on day release.

What process did you have to follow to get your job?

I got this job through TUPE Transfer from Wolverhampton Homes; my employment was transferred from one business/service to another, with protection to my terms and conditions, continuity of employment, etc. I also attended an interview and completed an application form.

What is great about your job?

In my current job health and safety lead it offers a wide variety of work for example construction site safety, leisure centres and social housing. The job provides opportunities to meet with employees, the public, contractors and other service providers.

What training do you receive in your role?

My professional institution requires me to retain continued professional development. To do this my employer is flexible and allows me time to attend training, seminars and professional meetings.

What skills are required to do your job?

Whilst qualifications and training are essential I also believe as important are personal skills some of which include as tact, diplomacy, good communicator, empathy, team player, being able to recognise the limitations of your own competence, going the extra mile, passion, belief.

Ideally, what subject areas should the qualifications be taken in?

  • Law

What is your personality type?

  • Protagonist - Charming and inspiring leaders, able to control their listeners.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • reading

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Robert

Street Lighting Electrician and Team Leader

Job role: Energy and Utilities

Sector: Construction & Architecture

How would you describe your job?

I order goods, ensure all the street lights are working in the borough, ensure the Electricians are working where and when they should be, and sometimes I go out where needed. I probably spend about 80% of the day inside, and the remaining 20% doing site surveys. I sometimes also mentor the new electricians.

Was this your first job? if not, what was your first job?

I was a steel-roller for 15 years, which involved cutting and rolling steel, and working with a hot furnace.

What process did you have to follow to get your job?

My steel-rolling mill went into liquidation, so I went to service cranes instead. I was starting at 6am and working until 7pm, so I jumped at the opportunity to be a street lighter and I was able to use my transferrable skills. I was an electrician for 12 years, then the job came up as a team leader/supervisor so I applied.

What is great about your job?

I enjoy it! I always played with electrics as a kid; I used to take apart washing machines and attempt to put them back together again, and I love now that I know how to do it properly. I can fix things if things go wrong in the house!

What training do you receive in your role?

I’m receiving training bit by bit; next year I’ll be on a test inspectors training course, and also a course which will enable me to design internal and external lighting. Before getting this job, I completed a 3 year electrician course at college (part 1, 2 and 3) at Walsall – I did this while also working, all self-funded and all by my own doing. IT was hard work, but definitely worthwhile. I’ve also got a forklift licence!

What skills are required to do your job?

Be an electrician, possess a driving licence, be able to work independently, and take courses (eg, G39 and Health & Safety).

Ideally, what subject areas should the qualifications be taken in?

  • Technology

What is your personality type?

  • Virtuoso - Bold and practical experimenters, masters of all kinds of tools.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • paintball/lasertag
  • card games
  • cats
  • dogs

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £30,000 – £40,000
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Ian

Library Assistant

Job role: Education

Sector: Creative Arts & Culture

How would you describe your job?

As a Library Assistant at the Central Library, I handle new and old stock. For new books, I put protective plastic sleeves on books, place labels on the spine of books for organisational purposes, and tag and barcode books for security reasons. I help take the new stock into the library, and help other library employees to order the books, in addition to taking stock-takes. I also sort out old stock, which includes taking books from the shelves, stamping books with ‘withdrawn’, discarding or recycling unusable books, and putting books up for sale. I also complete other administrative tasks, like answering the phone and shredding.

Was this your first job? if not, what was your first job?

This is my first job – everything else has been college or voluntary. I used to volunteer in the kitchen at Penn Fields, and also at The Victoria Hotel in Wolverhampton, where I gained work experience in house-keeping tasks such as making beds and hoovering. I also volunteered at Compton Hospice, and at the Special Needs Unit Library, where I gained work experience in a similar to the role I’m in now.

What process did you have to follow to get your job?

I met someone at college, who told me about the position. I just had to do some training, and I’ve been here since 2013.

What is great about your job?

Everything really! The staff are very helpful and friendly, and it really feels like a team. There isn’t an aspect of the role I don’t like.

What training do you receive in your role?

I did training on spine labels, and learnt about the Dewey Decimal system. I also do training courses on E-Learning and ones on Heath and Safety; I think I’ve done about 10 now!

What skills are required to do your job?

Team playter, ICT skills and knowledge of data protection, communication skills, and organisational skills.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Computing and IT
  • Mathematics and Statistics

What is your personality type?

  • Debater - Smart and curious thinkers who cannot resist an intellectual challenge.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • football
  • camping
  • woodwork
  • computer/IT
  • social media

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • Prefer not to say

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Stephanie

Pubilc Health Support Officer

Job role: Public Sector and Local Government

Sector: Health, Social & Childcare

How would you describe your job?

I provide project support around health improvement and health protection. This sometimes requires collaborative working across departments internally and with external partners and organisations. I provide support to my team primarily around health improvement projects in relation to best start to life and early years, as this is my specialty. I also support department wide projects/priorities when required. I find my role can be very broad as I have supported a range of different projects. Examples of the main work streams I am currently involved in include oral health in children, breastfeeding, and tobacco control. Tasks can range from engagement, data analysis, auditing, creating resources, ordering resources, finance, budgeting, attending meetings, drafting briefings, drafting correspondence, social media campaigns and more.

Was this your first job? if not, what was your first job?

No, however this was my first job using my degree. The first job I had with the City of Wolverhampton Council was a temporary 12 week contract as Public Health Project Administrator. Previous to this I was a Sales advisor, Supervisor then a Deputy Manager for a well-known high street retail company whilst studying at university and just after.

What process did you have to follow to get your job?

I worked in retail before and whilst going to university to Study Childhood & Family Studies; Human Development & Family Studies, General (BA Hons). I signed up with an agency who put me forward for a role that was supporting the Procurement department with Public Health Contracts following Public Health’s move into the Local Authority (Wolverhampton Council). I took a big chance and swapped from a permanent, salaried, management level role to a temporary contract which was agency work. The job got extended to 6 months, then 3 months and so on until I was in this post for over a year and a half. In this time, I had gathered lots of different experience as I was a support function during a transitional time for the department. This enabled me to apply for the role of Public Health Support Officer - I wrote my online application in a way that matched as much of the job description/person specification as possible, I was invited to interview. I was successful and was told the same day. Public Health is a great field of work to go into and there are many specialisms within it. My message to anyone looking to gain employment within the local authority would be not to be put off by a temporary contract as it opens doors and gets you experience that you may need to kick-start your career.

What is great about your job?

A great aspect of the job is making new networks and working with a range of professionals. Another is that because support officers get involved with a lot of varied projects and subjects, you gather a lot of experience and knowledge. I enjoy my role because it enables me to feel a sense of achievement when completing a task or updating on progress of a project. I like health improvement so I enjoy these projects. I love being able to be creative and design resources.

What training do you receive in your role?

Public health is a highly skilled and academic area. Personal and professional development is encouraged and although there is little opportunity for ‘on the job training’ or paid for training due to budgets, there is plenty of opportunity to expand knowledge and seek out free training with other teams, professionals and attend events. Mentoring and one to one meetings with project leads or managers. All council staff are required to complete online learning modules as mandatory training.

What skills are required to do your job?

Communication skills to various audiences, Degree level education, ability to undertake Audits and present findings, present and analyse information on various media forms, work and meet deadlines, and to build networks and good relations. Also key is to have a true understanding of Public Health is and why we strive to improve and protect health of the population.

Ideally, what subject areas should the qualifications be taken in?

  • Education, Childhood and Youth
  • Health and Wellbeing

What is your personality type?

  • Commander - Bold, imaginative and strong willed leaders, always finding a way - or making one.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • acting
  • singing
  • athletics
  • baseball/rounders
  • basketball/netball
  • bmx
  • bowling
  • cricket
  • fencing
  • football
  • golf
  • gym
  • gymnastics
  • ice skating
  • motorsports
  • martial arts
  • rugby
  • running
  • squash
  • snowsports
  • swimming
  • tennis
  • camping
  • cars
  • gardening
  • geocaching
  • hiking
  • sailing/canoeing
  • scouts/guides
  • paintball/lasertag
  • skating/skateboard
  • travelling
  • drawing/painting
  • needle crafts
  • photography/film
  • blog/vlog
  • board games
  • card games
  • computer/IT
  • cats
  • dogs

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Carole

Markets General Manager

Job role: Management And Executive

Sector: Sport, Leisure & Tourism

How would you describe your job?

Day to day operational management of the Markets Service including Wolverhampton, Bilston, Wednesfield & the Wholesale Market including Occasional & Themed Markets within the City; including HR, financial & physical resource management.

Was this your first job? if not, what was your first job?

My first job whilst I was at school (Friday evenings, Saturday days and school holidays) and a short time after leaving school was working in a retail shop selling fruit & vegetables. Which gave me valuable experience working in a retail environment.

What process did you have to follow to get your job?

I was employed as a Markets Support officer for several years gaining valuable work experience in Markets administration before being promoted to Area Markets Manager for a further 6 years and then promoted to Markets General Manager.

What is great about your job?

I love working at the Markets; each working day is different; working with so many different people to deliver a service that provides the highest of service, quality and choice to all customers, traders and visitors to the markets.

What training do you receive in your role?

I receive ongoing on the job mandatory training, as well as attending voluntary conferences and management courses; Btech Business & Finance, Diploma in Management and completed the course to hold a personal licence for events held within the Markets Service.

What skills are required to do your job?

You must have very good team leading skills, written/oral communication, organisational, problem solving, time management, excellent inter-personal skills including conflict resolution and financial skills.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • Prefer not to say

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
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Heidi

Senior Archivist

Job role: Public Sector and Local Government

Sector: Creative Arts & Culture

How would you describe your job?

My main role is to look after the historic records of Wolverhampton. This involves listing and cataloguing them onto our computerised system, and uploading them to our Black Country History website. This means that people researching their family or local history can see what information we have available. As the manager of the Archives service, I also have oversight of the building and the staff, making sure that the records are being stored in the appropriate conditions, and that members of the public can access the material they want. We use our historic records to support other activities, including exhibitions, events, giving talks, working with schools, oral history and digitisation projects.

Was this your first job? if not, what was your first job?

My first job after leaving University was as a librarian at a secondary school, but I quickly got a job as a Heritage Assistant at Surrey History Centre, which is the archive service for Surrey County Council.

What process did you have to follow to get your job?

To become an Archivist, you need to get a Masters or Diploma in Archives & Records Management. The subject of your first degree doesn’t have to be History – there were people on my Archives course who had studied Music, English, and other similar subjects. To get onto the Archives course, you generally need at least a year’s experience working or volunteering in an archive service. The Archives course is either full-time or part-time, and there are distance-learning opportunities. I worked for a year as a Heritage Assistant at Surrey History Centre gaining experience, then I got onto the Masters course at University College London. Full-time, the course lasts a year. Following that, I gained my first archivist job, as Archivist (Customer Services & Outreach) for Worcestershire County Council. I worked in various archives and records management roles at Worcestershire, gaining experience of different areas, before I was successful at getting my current job.

What is great about your job?

Every day is different. I enjoy dealing with the public, who always have different enquiries and different research that they are interested in. I also love finding out new things, and finding new records. I also love a challenge! When I first got here, there were a number of large collections that were not yet catalogued, and I am gradually working my way through them. This means we can make them available to the public, both now and for future generations.

What training do you receive in your role?

Working for the City Council gives me access to various corporate training programmes, including Health & Safety, Equality and Diversity and Manual Handling. For other more specialist training, there are various opportunities externally. The Archives & Records Association runs a Continuing Professional Development programme, which enables you to earn credits doing training courses but also through work-based experiences and shadowing.

What skills are required to do your job?

Attention to detail is critical, as the information needs to be accurate so that people can find records again. You need to be able to deal with members of the public from all walks of life, and have good communication skills. Some of the older records are in Latin, so a knowledge of Latin or other languages does help, but is not essential, as Latin and Palaeography (the ability to read older handwriting) is taught on the course. Use of initiative is also helpful, as you may be the only archivist so you need to be able to think creatively and prioritise your work. Good ICT skills are essential.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities

What is your personality type?

  • Logistician - Practical and fact-minded individuals whose reliability cannot be doubted.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • travelling
  • photography/film
  • tv/radio
  • reading
  • social media

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Christopher

Local History Curator

Job role: Public Sector and Local Government

Sector: Creative Arts & Culture

How would you describe your job?

It’s a curatorial role, which involves planning and creating exhibitions. I’m currently working on a project about how fossil fuels powered the industrial revolution, and next year a project about Anglo Saxons. I also look after the Wolverhampton’s UNESCO Black Country Geopark Project, as the Black Country is special for its’ geology. It’s the birthplace of the industrial revolution because we have the raw materials under our feet, which is why we were so big in the mine industry. We also have some really unique – and internationally important – fossil sites.

Was this your first job? if not, what was your first job?

My first full time job outside of Uni was at the Art Gallery, although I’ve been made redundant and come-and-gone since.

What process did you have to follow to get your job?

Most of these museum jobs began with volunteering; to access these roles, its key to volunteer. Ideally within a heritage or cultural organisation so that they can learn new skills – I volunteered at Dudley museum, got offered a training scheme running between Wolves, Dudley and Uni of Wolves. This was a paid graduate training placement for 12 weeks, working on the geology collections across Wolves and Dudley. After this, a job opened up so I was able to take a longer-term role at Wolves – this involved working across the Black Country, working with all of the boroughs.

What is great about your job?

The exhibitions are a big part of the job, and seeing the local people enjoy them, particularly the kids. With the dinosaur exhibitions recently, I’ve loved interacting with and inspiring the kids. Its worth putting in the extra effort for the visitors, and linked into this the educational sessions with local kids. That’s the most rewarding part. Also its’ really varied; every day is different, sometimes you don’t know what you’ll be doing until you get to work.

What training do you receive in your role?

I’ve completed ‘Collections Handling’ course, learning all the documentation techniques, health and safety/ladder training, dealing with hazardous substances. Geology is one of the hardest areas to curate, as we have radioactive substances and asbestos, so health and safety is important. I’m doing lots of learning as I go, on the job. I also did disaster planning, which came in handy once. Even now, I still do lots of volunteering; my volunteer experience really helps. I also deliver training to volunteers.

What skills are required to do your job?

You have to be able to adapt and change to new challenges. You must be well organised, as you often have several jobs all at once – the adapatability and organisation is critical. It is ideal to have a background in the area, and you must be enthusiastic. Communication skills are important too. Sense of humour and being a team player is useful too, in order to get the big exhibitions completed on time. You have to be able to be a problem-solver.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities
  • Education, Childhood and Youth
  • Environment and Development
  • Medical Sciences
  • Social Sciences
  • Science

What is your personality type?

  • Commander - Bold, imaginative and strong willed leaders, always finding a way - or making one.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • mountain sports
  • rugby
  • archaeology
  • hiking
  • reading

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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David

Compliance Manager (Parks, Green Spaces, Landscape & Ecology)

Job role: Horticulture

Sector: Government, Politics & Public Sector

How would you describe your job?

My role is to manage Parks and Green Spaces across the City, the Landscape and Ecology team, Parks and Countryside Ranger Services. The priority is to deliver the Corporate Plan by providing safe, clean accessible green spaces that effectively contribute to the quality of life and improve health of individuals, families and communities across Wolverhampton. Some of the duties and responsibilities include maintenance and management of the City’s open water facilities (paddling pools, fountains, lakes and ponds), play areas, fitness stations, tennis courts, bowling greens, cricket pitches and park grounds. The role also involves lots of community engagement, including the delivery of environmental educational events, and getting Friends/User Groups and Volunteers to support our existing service deliver.

Was this your first job? if not, what was your first job?

After leaving school I started an apprenticeship with a local council in amenity horticulture with the parks and green spaces section.

What process did you have to follow to get your job?

I completed my apprenticeship and was promoted to Team Leader. After a few years I started my own business building on the knowledge I had already gained in landscape construction and grounds maintenance. I took responsibility for my continual professional gaining various industry based qualifications along with valuable experience and knowledge of that industry. I have always worked in this type of industry for both public and private sector which has given me the required, skills, knowledge and experience required for my current role with City of Wolverhampton Council.

What is great about your job?

I am extremely passionate about ensuring that the Council’s parks and green spaces are well maintained (safe, green and clean) for the local community, users and visitors to the City of Wolverhampton. Providing safe, clean accessible green spaces contributing to the quality of life and improve health of individuals, families and communities across Wolverhampton providing a range of leisure/recreational opportunities for relaxation, sport, exercise, play, contact with nature which are fundamental to community cohesion, physical and mental health and wellbeing, biodiversity, and local economic growth.

What training do you receive in your role?

The training I receive for my role is undertaken in various ways, this includes corporate mandatory e-Learning, attendance of short courses identified during annual appraisals, and by participating in my own Continual Professional Development (CPD).

What skills are required to do your job?

Good communication skills; Managing frontline staff; Budget management skills; Report writing skills; Be a team player; Ability to make difficult decisions; Able to interpret complex documentation; Ability to monitor, motivate and control situations; Customer focused; IT literate, and Good presentational skills.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • ice skating
  • swimming
  • tennis
  • astronomy
  • gardening
  • board games
  • computer/IT
  • bird watching
  • dogs
  • fish/fishing

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £40,000+

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Anisa

Housing Standards Officer

Job role: Environmental

Sector: Government, Politics & Public Sector

How would you describe your job?

You investigate complaints about housing from tenants about the property, and then investigate who the landlords are. We serve notices, and we serve prosecutions. You’re your own boss really, so you have to be able to work independently. We’re a bit like social workers, a bit like police, a bit like mediators, and a bit like lawyers! We’re in partnership with a lot of other departments, so I’ve done 3am raids joint with the police and in some area we have more powers than police.

Was this your first job? if not, what was your first job?

It was actually my first job – my role was a Trainee Environmental Health officer, while at university.

What process did you have to follow to get your job?

I had to complete a degree in Environmental Health, I did a placement year and an internship to build experience at Birmingham City Council. A role was advertised at Wolverhampton and I jumped at the opportunity.

What is great about your job?

It’s really interesting! For example - by law we can do something, but if its just their lifestyle then we can’t do anything. We’ve brought a new scheme out called ’Run with confidence’ with a star rating, like food rating; 5 star and the best, and 1 star is the worst. The Run with Confidence Scheme is ground breaking, as its’ the first in the UK. Every day is a different day; it’s not boring, you get to go out and do inspections. You learn lots about the private renting sector, and about your city too, so you’re constantly learning new things. It’s learning how to trust your instincts and manage expectations, and knowing how the law applies.

What training do you receive in your role?

There’s HHSRS training which must be done, and the Council provides this. You need this in order to assess a property, and if you don’t have a certificate then you can’t do it. A lot of the training is concerned with shadowing and gaining experience.

What skills are required to do your job?

Knowledge of the law. You need to be able to communicate, and manage yourself and your workload. You need to be confident, so you need to be able in communicating with tenants, landlords and the courts. You must be able to think outside the box. You must also have good IT skills and time-management.

Do you require any role specific qualifications to do your job and if so, what are they?

It’s compulsory to be HHSRS Qualified, and ideally you need to have some type of environmental health degree or equivalent.

Ideally, what subject areas should the qualifications be taken in?

  • Environment and Development
  • Health and Social Care

What is your personality type?

  • Architect - Imaginative thinkers with a plan for everything.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • card games
  • computer/IT
  • reading
  • social media

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Simon

Digital Development Officer

Job role: Web

Sector: Government, Politics & Public Sector

How would you describe your job?

I write and develop content for the City of Wolverhampton Council’s digital platforms, including websites and mobile apps.

Was this your first job? if not, what was your first job?

My first job after leaving college was as a Graphic Artist.

What process did you have to follow to get your job?

During my career I have built up a lot of experience in both print and digital media and have developed many skills in the areas of graphic/web design, and user-focussed content. This appealed to my employer as the role I undertake is diverse and requires me to fulfil a number of varied tasks.

What is great about your job?

I get to work with a friendly, professional team on a variety of different projects. Ultimately the work I do hopefully improves things for the residents of Wolverhampton and makes their online experience easier.

What training do you receive in your role?

All employees of City of Wolverhampton Council are encouraged to develop professionally. Personally, I have been supported to complete a formal qualification and I occasionally receive specialist training and complete online e-learning courses.

What skills are required to do your job?

Technical: I use a range of specialist computer hardware software and sometimes build websites using code such as HTML. Communication: I must be able to communicate professionally with many different kinds of people, including members of the public, both junior and senior colleagues, and also business and suppliers. It is important that I can adapt my style and language effectively to suit the situation. Creative: I need to be able to create engaging and exciting designs to promote the city. Time Management: I deal with a varied and often large workload and it is essential I can prioritise my work and meet deadlines and expectations from senior management. I used a variety of time keeping tools to help me. As a team member I always strive to represent the team well and maintain standards.

Ideally, what subject areas should the qualifications be taken in?

  • Computing and IT
  • Design
  • Technology

What is your personality type?

  • Advocate - Quiet and mystical, yet very inspiring and tireless dreamers.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • drawing/painting
  • photography/film
  • blog/vlog
  • computer/IT
  • social media

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Sophie

Aquatics Team Leader

Job role: Sport

Sector: Sport, Leisure & Tourism

How would you describe your job?

To manage the day to day running’s of the Swim Academy across two leisure centres. To promote and advertise the swimming lessons and to get new swimmers to join our academy. To look after a team of swimming instructors and ensure we are getting the full potential out of them. To make sure the lifeguards attend staff training each month. This consists of an hours training dry side then an hours training wet side. To regularly run lifeguard courses which allows people to gain the National Pool Lifeguard qualification.

Was this your first job? if not, what was your first job?

My first job was at the age of sixteen as a casual lifeguard.

What process did you have to follow to get your job?

After university I got a contracted job as a part time lifeguard. The Aquatics Team Leader job came up so I applied for it but unfortunately I was unsuccessful. This did not stop me if anything it made me more determined, so I got the qualifications I needed. During my maternity leave, the position became vacant again, so I applied for it again and this time I was successful. Determination and hard work does pay off.

What is great about your job?

Always being active and meeting new people. Every day has new challenges and always keeps you on your toes. It is great to hear about the progression of the children in the Swim Academy and how well they are doing. When I deliver a National Pool Lifeguard course it is so rewarding to see the progression in people and how happy they are once they have passed their qualification.

What training do you receive in your role?

I am required to complete mandatory training online. For my job role I am the one that is required to deliver the training.

What skills are required to do your job?

You need to have good time management and be able to multitask. You need to be a people person, friendly and driven, be able to get the best out of people including yourself. Communication is key, you need to know how to communication. Working as a team is important but also knowing how to work on your own too. Be positive, enthusiastic and the confidence to help others when they are most in need.

Ideally, what subject areas should the qualifications be taken in?

  • Education, Childhood and Youth
  • Health and Social Care
  • Health and Wellbeing
  • Science

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • swimming
  • tv/radio
  • blog/vlog
  • reading
  • social media

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Penelope

Democratic Services Officer

Job role: Administration

Sector: Government, Politics & Public Sector

How would you describe your job?

The role of a Democratic Services Officer varies a lot from day to day. Your responsibilities range from managing and minuting internal and legally required meetings, to working closely with senior officers and elected Councillors to ensure that the Council’s big priority projects are delivered on time and in the correct way. Democratic Services teams work to ensure that Council is open and transparent about the work they do and the way that they do it, and that Councillors are accountable for the decisions they take on behalf of their residents.

Was this your first job? if not, what was your first job?

My first job was as a Programme Support Officer within the Transformation Support Unit at Staffordshire County Council. This involved managing and administrating the processes for one of the Council’s large scale transformation projects.

What process did you have to follow to get your job?

After graduating from University, I spent two months as a Programme Support Officer at Staffordshire County Council. I was then approached by the Head of Democratic Services to apply for a post in the Democratic Services team as she knew that I had an interest in Politics given that I studied History and Politics at University. I spent four years at Staffordshire working in Governance and Democratic Services roles. This built up my knowledge base of the legislation and practises involved in the work and provided me with confidence and vast experience in the area. I then felt that the time was right for a new challenge to continue to build on my experience and knowledge and the City of Wolverhampton Council provided me with the perfect opportunity. I successfully applied and interviewed for my current post and the job has proven to be exactly the new challenge I was looking for.

What is great about your job?

Democratic Services involves a lot of team work and provides opportunities to work closely with officers from various teams across the organisation. The role also offers exposure to senior officers and Councillors both from the Council and other Local Authorities and organisations. I am encouraged to find new and effective solutions for problems and to take initiative when timescales are tight. I find that my job provides real satisfaction when a potential issue is solved in a way that provides both the best solution for all involved and a way forward that abides by all of the legal requirements. Democratic Services can also be rewarding as you can see directly the impact your work has both on the organisation and communities as a whole.

What training do you receive in your role?

Most of the training is provided on the job with shadowing and briefing sessions with other Democratic Services Officers. This gives an invaluable opportunity to learn ways to deal with challenges that can’t always be anticipated. As with any job, there is a large portion of theory involved as government acts and legislation determine what Local Authorities can and cannot do. There are training courses and qualifications provided by organisations such as Lawyers in Local Government (LLG) and the Association of Democratic Services Officers (ADSO). These courses can provide a useful base of the necessary knowledge required for Democratic Services Officers that experience on the job will build on.

What skills are required to do your job?

Democratic Services Officers need to be able to communicate effectively both verbally and in written form. Patience and the ability to keep a level head under pressure are valuable qualities in any role and help to deal with multiple conflicting deadlines. The skills of tact and diplomacy can be useful as the role can often be to mediate and ensure that work is done correctly, sometimes even when others involved may not see this as a priority. It is important to be organised and be able to prioritise tasks effectively as Democratic Services Officers are responsible for numerous meetings that will all have individual legal deadlines to be met.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities

What is your personality type?

  • Defender - Very dedicated and warm protectors, always ready to defend their loved ones.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • acting
  • archery/darts
  • athletics
  • badminton
  • baseball/rounders
  • basketball/netball
  • bmx
  • bowling
  • cricket
  • fencing
  • football
  • golf
  • gym
  • gymnastics
  • ice skating
  • motorsports
  • martial arts
  • mountain sports
  • rugby
  • running
  • squash
  • archaeology
  • astronomy
  • sailing/canoeing
  • scouts/guides
  • travelling

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Niki

Cultural Promotions Officer (Digital)

Job role: Creative

Sector: Creative Arts & Culture

How would you describe your job?

The role is incredibly varied with fresh challenges every day. A large part of the role is ensuring that the events and exhibitions at the four venues that make up Wolverhampton Arts and Culture are promoted. This includes online, through social media and traditional press releases. I also have a digital projects side to my role which involves looking at new digital technology and how it could be utilised by the gallery. In the last couple of years I have experimented with QR codes, e-pubs and begun to look at iBeacons as well.

Was this your first job? if not, what was your first job?

No, I’ve worked in education and museums and galleries for around 15 years.

What process did you have to follow to get your job?

I had previously worked in museums and galleries for over 10 years but had spent the previous 12 months working for an education company in Birmingham teaching children how to design things and make them using a 3D printer. I was keen to return to museums and galleries and this role suited my desire for varied responsibilities that would test my digital skills. It is my first role with Wolverhampton City Council so I submitted an application form ensuring that I gave clear examples of how my previous experience related to the person specification in the application pack.

What is great about your job?

The job sees new challenges every day so needs creative thinking and flexibility. One morning I might be photographing a priceless work of art and later in the day preparing a press release. Not knowing exactly what is around the corner is what makes the job so much fun and the working day fly by.

What training do you receive in your role?

It’s important to know and understand the organisation that I work in so there are courses that explain this and also ensure that I am able to meet the many responsibilities of the City Council around things like data protection. Regular meetings with my line manager help to identify any gaps in my skills and we can then decide if further training is required.

What skills are required to do your job?

The job role definitely requires good communication skills. Being able to explain an exhibition in a press release and then condense that information to the 160 characters allowed for a Tweet can be really hard. I also have a good working knowledge of digital photography equipment and specialist techniques, imaging software as well as a smattering of html. As I keep saying it’s a varied role so being able to manage your own workload and cope well under pressure to tight deadlines is a real advantage too.

Ideally, what subject areas should the qualifications be taken in?

  • Arts and Humanities

What is your personality type?

  • Virtuoso - Bold and practical experimenters, masters of all kinds of tools.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • photography/film
  • blog/vlog
  • computer/IT
  • social media

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.
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Maria

Health Trainer

Job role: Healthcare

Sector: Sport, Leisure & Tourism

How would you describe your job?

Providing one to one motivation, support and encouragement to people wanting to make lifestyle changes. using motivational interviewing techniques at one to one appointment with the clients and helping them to lose weight, eat healthy, stop smoking, do more exercise and cut down on alcohol.

Was this your first job? if not, what was your first job?

No, my first job was as on office junior at a plastics manufacturing company.

What process did you have to follow to get your job?

I worked as an admin assistant for several years prior to this job. The job I had immediately prior to this was in a drug rehabilitaion programme and I found that i liked working with the clients and helping them to make changes to their lifestyle. that was the reason that I applied for this job – the application process was an application form followed by an interview.

What is great about your job?

I love working with the clients, finding out what motivates them and helping them to achieve their goals.

What training do you receive in your role?

There was a 9 week intensive training programme followed by an NVQ. there is also mandatory training such as safeguarding, data protection etc.

What skills are required to do your job?

Good communication skills, accurate record keeping, good it skills, flexibility and teamworking.

Ideally, what subject areas should the qualifications be taken in?

  • Health and Social Care
  • Health and Wellbeing

What is your personality type?

  • Protagonist - Charming and inspiring leaders, able to control their listeners.

What hobbies and interests do you think would benefit a person in your role? (if there are any)

  • beadwork
  • cookery
  • drawing/painting
  • needle crafts
  • jewellery making
  • model making
  • photography/film
  • pottery
  • woodwork
  • tv/radio
  • blog/vlog
  • board games
  • card games
  • computer/IT
  • gaming
  • movies
  • reading
  • social media
  • bird watching
  • cats
  • dogs
  • fish/fishing

How many years of experience do you need to do your job?

  • No experience

How much can you earn in your job?

  • £15,000 – £20,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.
  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
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Sector: Construction & Architecture
Role: Construction
Title: Cost Advisor
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Sector: Construction & Architecture
Role: Public Sector and Local Government
Title: Sustainability Officer
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Sector: Construction & Architecture
Role: Licensing Trade
Title: Section Leader
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Sector: Health, Social & Childcare
Role: Support
Title: Vulnerable Young Person Support Worker
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Sector: Construction & Architecture
Role: Public Sector and Local Government
Title: Head of City Planning
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Sector: Construction & Architecture
Role: Construction
Title: Building Control Manager
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Sector: Health, Social & Childcare
Role: Public Sector and Local Government
Title: Area Catering Officer
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Sector: Law
Role: Legal
Title: Commercial Property Solicitor
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Sector: Health, Social & Childcare
Role: Social Work
Title: Supervising Social Worker (Friends and Family Fostering Team)
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Sector: Sport, Leisure & Tourism
Role: Environmental
Title: Ranger Team Leader
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Sector: Law
Role: Legal
Title: Solicitor, Governance Directorate
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Sector: Government, Politics & Public Sector
Role: Administration
Title: HR Support Administrator
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Sector: Sport, Leisure & Tourism
Role: Customer Service
Title: Reception Administrator at Visitor Information Centre
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Sector: Law
Role: Legal
Title: Solicitor
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Sector: Law
Role: Legal
Title: Head of Legal Services
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Sector: Sport, Leisure & Tourism
Role: Customer Service
Title: Duty Officer
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Sector: Law
Role: Legal
Title: Legal Executive Assistant
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Sector: Law
Role: Legal
Title: Legal Assistant
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Sector: Creative Arts & Culture
Role: Creative
Title: Curatorial and Learning Manager
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Sector: Government, Politics & Public Sector
Role: Human Resources
Title: Human Resources Advisor
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Sector: Government, Politics & Public Sector
Role: Finance
Title: Senior Auditor
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Sector: Sport, Leisure & Tourism
Role: Sport
Title: Recreation Assistant
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Sector: Construction & Architecture
Role: Construction
Title: Construction Project Officer
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Sector: Creative Arts & Culture
Role: Creative
Title: Cultural Learning Facilitator
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Sector: Construction & Architecture
Role: Construction
Title: Building Surveyor
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Sector: Health, Social & Childcare
Role: Public Sector and Local Government
Title: Quality and Improvement Officer
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Sector: Health, Social & Childcare
Role: Support
Title: Young Persons Outreach Support Officers
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Sector: Health, Social & Childcare
Role: Public Sector and Local Government
Title: Health and Safety Lead
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Sector: Construction & Architecture
Role: Energy and Utilities
Title: Street Lighting Electrician and Team Leader
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Sector: Creative Arts & Culture
Role: Education
Title: Library Assistant
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Sector: Health, Social & Childcare
Role: Public Sector and Local Government
Title: Pubilc Health Support Officer
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Sector: Sport, Leisure & Tourism
Role: Management And Executive
Title: Markets General Manager
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Sector: Creative Arts & Culture
Role: Public Sector and Local Government
Title: Senior Archivist
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Sector: Creative Arts & Culture
Role: Public Sector and Local Government
Title: Local History Curator
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Sector: Government, Politics & Public Sector
Role: Horticulture
Title: Compliance Manager (Parks, Green Spaces, Landscape & Ecology)
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Sector: Government, Politics & Public Sector
Role: Environmental
Title: Housing Standards Officer
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Sector: Government, Politics & Public Sector
Role: Web
Title: Digital Development Officer
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Sector: Sport, Leisure & Tourism
Role: Sport
Title: Aquatics Team Leader
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Sector: Government, Politics & Public Sector
Role: Administration
Title: Democratic Services Officer
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Sector: Creative Arts & Culture
Role: Creative
Title: Cultural Promotions Officer (Digital)
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Sector: Sport, Leisure & Tourism
Role: Healthcare
Title: Health Trainer

Apprenticeship : Various Roles

For all of our job opportunities, you will need to apply through WM Jobs. Follow the link and scroll down to view all our vacancies. https://www.wmjobs.co.uk/employer/1015/city-of-wolverhampton-council/

Job Opportunity : Various Roles

For all of our job opportunities, you will need to apply through WM Jobs. Follow the link and scroll down to view all our vacancies. https://www.wmjobs.co.uk/employer/1015/city-of-wolverhampton-council/