Investors in Excellence

We help businesses of all shapes and sizes to get better at what they do; we show and then encourage organisations to utilise tried and tested business models and practices throughout their business and support them in deciding and promoting what matters most to them and to the success of their business. By considering all areas of a business we believe the whole workforce will be focussed on success.

Sector : Business & Professional Services

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Where is your business based?

Our office is based in Solihull, Birmingham but we work all over the UK and internationally too.

What is your name?

Judy Hart

What is your role within the business?

Chief Executive

What does your business do?

We help organisations improve what they do by using people and process tools and approaches to make their businesses better. This can involve a few days looking at their organisations, or a longer programme where we become an essential part of operations.

What is special about your business - what makes it a great place to work?

The variety of organisations and businesses we work with is amazing: these can be in industries as varied as healthcare to construction, and from small business start-ups to large multi-national organisations with thousands of employees. It is fantastic to see how each works and to be able to help them to improve, save money, become better at what they do and ultimately succeed in today’s competitive world. You can see examples of this at http://investorsinexcellence.com/why/who-we-work-with/

How many people do you employ?

As well as a small team of directly employed staff, we have a bank of Associates who work with us on specific projects with our clients and customers.

What skills and qualities do you look for in new employees?

Good interpersonal and problem solving skills, as well as the ability to work independently to a specific brief or project. We like our people to have a positive attitude, an enthusiasm for getting things done and a passion for seeing organisations succeed. We see all our people as part of an IiE team.

What other job roles do you have in your business?

Administration roles, Training roles, Marketing roles and Mentoring roles

How do I apply?

Firstly take a look at our website to best understand what we do. There's a link on there for anyone interested in working alongside us.

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Sue Harrison

Administrator

Job role: Administration

How would you describe your job?

My job is incredibly varied and that makes it so interesting; I am a focal point for our clients and their different departments, as well as the Associates who work alongside us on different projects. As such I can find myself involved in all areas of the business, talking to clients, preparing documents, reading contracts, dealing with invoices and finances, researching new opportunities and writing reports.

Was this your first job? if not, what was your first job?

This is not my first job. I worked for a national bank for a number of years and have worked for other financial and insurance companies as well as in education in a further education college.

What process did you have to follow to get your job?

Firstly I had to submit my CV and then meet with senior management to discuss the role; to see how I would fit in within the organisation.

What is great about your job?

The variety of work really appeals to me as does seeing people and businesses succeed. I get a real buzz when I’m able to write to congratulate someone on achieving something we’ve helped them to attain.

What training do you receive in your role?

Upon joining Investors in Excellence I received a lot of on the job training, sat with a colleague. Now we share regular updates to our systems and procedures which are normally in the form of online tutorials. We also have team meetings whenever something new is on the way.

What skills are required to do your job?

I’d say you need to be organised, computer literate, good at listening and talking to all sorts of different people and have a positive outlook. Occasionally you’ll need to make decisions on your own so a logical approach and can-do attitude are very handy!

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Logician - Original inventors with a thirst for knowledge.

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 3 - GCSE grades A*-C (Level 4-9); Btec First Diploma, Certificate, Award; NVQ 2; Intermediate 2 Credit Standard Grade; SVQ 2.
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Tim Hunt

Marketing and PR Manager

Job role: Marketing and Advertising

How would you describe your job?

Fast-paced and extremely varied! My role is to oversee external communication to ensure people understand how Investors in Excellence can help their organisation to improve. There are lots of different aspects to the job and these range from managing digital communication channels (website, social media, email), devising campaigns and attending events to producing case studies, articles and liaising with the media.

Was this your first job? if not, what was your first job?

No, my first job was in journalism, working for a local newspaper group. I started as a junior reporter and became editor before leaving to focus on business marketing and PR. Journalism is a great foundation for a career – it helps you to pick out and present the key information that people need to know.

What process did you have to follow to get your job?

CV and interviews/discussions with senior managers.

What is great about your job?

Being really hands-on, working with a dynamic team in an ever-changing marketplace. Seeing how your work attracts and retains clients is incredibly rewarding.

What training do you receive in your role?

My main training came early on in my career through a diploma in journalism and work with the Chartered Institute of Marketing. Training in my current role relates more to the various procedures and systems used by Investors in Excellence.

What skills are required to do your job?

The ability to write and present information clearly and concisely is essential as is an understanding of customers and their changing needs. Other skills include the ability to manage time and budget effectively.

Do you require any role specific qualifications to do your job and if so, what are they?

Yes, I'd say that you do; A marketing qualification makes sure that you all of the latest techniques required to attract the interest of potential clients.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

How many years of experience do you need to do your job?

  • 6 - 10 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Chris InvestorsinExcellence

Client Relationship Manager

Job role: Customer Service

How would you describe your job?

My role is to introduce the services of Investors in Excellence to new customers and, as the title implies, to develop new business. This means I am constantly talking to people within organisations, usually higher level managers, promoting our services and explaining how we (IiE) can help their business become more successful.

Was this your first job? if not, what was your first job?

No, whilst I have worked in this business for several years I initially started out in Finance and Banking. Working my way up from Junior Cashier to Business Management Manager, I gained so much experience about organisations, how they work and what makes them successful.

What process did you have to follow to get your job?

I sent in my CV and then had lots of discussions with senior managers.

What is great about your job?

For me the best part is meeting different people, getting to know their organisations and then working out how best to help them – Plus hearing how well everything has gone when I follow up with them after we’ve delivered our training!

What training do you receive in your role?

As new products are developed at Investors in Excellence and as our competitors change their services, we receive team briefings. Additionally it makes sense for me to always be aware of economic trends and political factors affecting businesses such as Brexit.

What skills are required to do your job?

Above all you have to have the confidence to make that initial contact, and not be afraid of rejection! Once you meet a client ‘people skills’ are paramount as it is so important to listen to a client’s needs. Finally you need to be able to put together a plan and present it well – adapting it if necessary and answering often challenging questions along the way!

Do you require any role specific qualifications to do your job and if so, what are they?

No,there are no specific qualifications as you are dealing with so many different industries and business types.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Kevin InvestorsinExcellence

Investors in Excellence Practitioner

Job role: Training

How would you describe your job?

My role is extremely varied as one day I could be delivering training to a very small group of people, helping them as they start to learn new business techniques, whilst the next I could be presenting to the most experienced senior managers of a multi-national company. My job is always challenging regardless of what I’m doing as I have to ensure people really understand how business methods work and how they can help to really improve their own business. I also am involved in developing new products for our clients in response to their changing needs as well as assessing clients when they are ready to be measured against our ‘Investors in Excellence’ Standard

Was this your first job? if not, what was your first job?

No, my first job was as a trainee Quality Manager within a large organisation. Having seen the difference good business tools can make, I studied more and then moved to working with Investors in Excellence to focus solely on delivering business improvements.

What process did you have to follow to get your job?

Discussions with the management team and submitting my CV

What is great about your job?

Being involved with companies of all sizes is great, as is meeting all sorts of different people. Plus there’s a real buzz in seeing business projects, as well as people, develop and succeed! I work in an ever-changing environment where there’s always something new to learn or see.

What training do you receive in your role?

I received initial training on the business strategies I deliver and now just get regular updates

What skills are required to do your job?

Understanding how organisations function is key, but also you need the ability to understand the unique needs of that businesses and people, to ‘get inside’ that company and tailor your training to their needs. Communicating information clearly, at their level, is so important.

Do you require any role specific qualifications to do your job and if so, what are they?

You need to understand the basics of business operation but there's no specific qualification to achieve.

Ideally, what subject areas should the qualifications be taken in?

  • Business and Management

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

How many years of experience do you need to do your job?

  • 4 - 6 years experience

How much can you earn in your job?

  • £30,000 – £40,000

What level of qualifications do you require from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.
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Alex InvestorsinExcellence

Junior Administration Assistant

Job role: Accounting

How would you describe your job?

My role is to provide admin support for the Solutions Team here at Investors in Excellence.

Was this your first job? if not, what was your first job?

Yes

What process did you have to follow to get your job?

I had to apply with my CV and letter and then go for an interview

What is great about your job?

I like the fact that I do lots of different office tasks and often get to see how a project runs from start to end. I sometimes represent the company on networking events to learn from best practice companies and bring ideas back to my team and follow up initial enquiries for clients in the UK and internationally

What training do you receive in your role?

I received a lot of on the job training, sat with an existing staff member at first and now am shown new things as they crop up – I have a training plan to make sure I see how everything works and what everyone does.

What skills are required to do your job?

You have to have good IT and telephone skills.

Do you require any role specific qualifications to do your job and if so, what are they?

I'd say your IT qualifications are very important.

Ideally, what subject areas should the qualifications be taken in?

  • Technology

What is your personality type?

  • Advocate - Quiet and mystical, yet very inspiring and tireless dreamers.

How many years of experience do you need to do your job?

  • No experience

How much can you earn in your job?

  • Minimum Wage

What level of qualifications do you require from school, college or university to do your role?

  • Level 2 - GCSE grades D-G (Level 1-3); Btec L1 Diploma, Certificate, Award: NVQ 1; Intermediate 1 General Standard Grade; SVQ1.
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Role: Administration
Title: Administrator
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Role: Marketing and Advertising
Title: Marketing and PR Manager
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Role: Customer Service
Title: Client Relationship Manager
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Role: Training
Title: Investors in Excellence Practitioner
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Role: Accounting
Title: Junior Administration Assistant