Mary Stevens Hospice

Every day, we strive to achieve our vision of providing a safe, compassionate environment, with highly-skilled staff with time to listen, advise and create personalised holistic programmes of care. Our values are: care, compassion and kindness. It is these values that make our vision a reality.

Sector : Health, Social & Childcare

Where is your business based?

The Hospice is based in Oldswinford, Stourbridge.

What is your name?

Gerry Crow

What is your role within the business?

The title of my role is 'Business Development Officer' - in reality I try do anything and everything that no one else has time to do! I like to think I help to keep the Hospice ticking!

What does your business do?

We provide a full range of hospice care services, that not only support patients, but friends and family too.

What is special about your business - what makes it a great place to work?

It is like one big happy family all with the same aim in mind - to do the best we can for our patients, their families and their loved ones. The Hospice is like a puzzle where every single piece is as important as the next piece; if one small piece is missing then the puzzle isn't complete. We are the completed puzzle where every piece comes naturally together.

How many people do you employ?

Approximately 180 employees and over 500 volunteers.

What skills and qualities do you look for in new employees? Why should people look at jobs in this sector?

The skills and qualities are different for every role, but the main thing we look for is for all staff to be team-players; we are one big happy team and strive to remain so.

What other job roles do you have in your business?

The roles are too numerous to list here, but include: Clinical Staff, Admin Staff, Estates & Facilities Staff, Fundraisers, Finance Staff, Shop Staff, Handymen, etc.

How do I apply for opportunities?

Roles will always be advertised on our website and on the different tabs on this website (for salaried staff and volunteers).

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Alison Goodwin

Job role: Administration

Describe what you do in your job. What is a typical day like?

My job is help ensure that the fabric of the Hospice is kept in tact. Our department includes maintenance, domestic and kitchen staff and my colleague and myself are responsible for organising everything from rotas to ordering medical supplies. We ensure all the equipment is regularly serviced, we order food, cleaning products and medical supplies, we report to the health authority on hospice stats and record information on the PPMs that are carried out in the hospice each week.

Was this your first job? What other jobs or work experience have you had?

My first job after leaving college was in Lewis's in Birmingham in the purchase accounts office. I was one of a team of people processing invoices for incoming stock to be sold in the store.

What process did you have to follow to get your job?

I applied for the job after seeing it on the Mary Stevens Hospice Facebook page. I had to complete an application form and send that, along with my cv, to the department manager. I then had an interview and was offered the job.

What is great about your job? What part of your job do you enjoy the most?

The role is very varied and no two days are the same which is why it's so interesting. Even though we don't work directly with the patients, we make sure that they have a safe and comfortable stay with us and that is such a rewarding reason to come to work.

What training do you get at work to help you do your job role?

We receive basic mandatory training to cover health & safety etc, but mostly we have on the job training. We have in house systems which can only be taught on the job.

What skills are required to do your job?

Organisational skills are useful, but most importantly is attention to detail to ensure that deadlines are not missed. We use Excel and Word extensively as well as the in house systems.

What role-specific qualifications do you think are needed to do your job?

Previous experience of an office environment and the use of admin skills would be an advantage, but this is an ideal job for a first time role.

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 1 - Entry level 1,2,3; Introduction to foundation learning; Access 1,2,3.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Computing and IT

What is your personality type?

  • Mediator - Poetic, kind and big-hearted people, always eager to help a good cause

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £15,000 – £20,000
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Tina Walsh

Job role: Charity and Voluntary

Describe what you do in your job. What is a typical day like?

I am a retail development manager within a charitable trading company. My role is extremely varied and evolves weekly. I am responsible for developing new ideas to generate income, improving staff knowledge, initiating IT training as well as development of infrastructure. I assist the retail area manager with staffing, store improvements and openings. I am also responsible for running the charity's gift aid scheme, helping to generate extra income from donated sales within our shops and online store.

Was this your first job? What other jobs or work experience have you had?

No, my first full time job was within the security sector as a customer care officer, later moving on to an area operation support officer.

What process did you have to follow to get your job?

I begun life with the hospice as a volunteer after moving to the area. Working in store with the area manager, I was offered the opportunity to take on a role as a relief manager. I have worked my way through a few roles within the company to get to where I am now.

What is great about your job? What part of your job do you enjoy the most?

I love the diversity of my job, the ability to take on new projects that hopefully improve processes or potentially improve revenue streams. Seeing the impact the trading company, it's staff, volunteers, donors and customers have on the lives of our community is extremely rewarding.

What training do you get at work to help you do your job role?

Most of my training involves personal research into new opportunities. I attend an external training day once per year to enable me to keep up to date with Gift Aid legislation. I was given the opportunity from my line manager to take part in an open university course in Management to help me improve my skillset.

What skills are required to do your job?

People management, numeracy, literacy, Sound knowledge of IT functions and equipment,

What role-specific qualifications do you think are needed to do your job?

No

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • £20,000 – £30,000

What is your personality type?

  • Debater - Smart and curious thinkers who cannot resist an intellectual challenge.
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Helen Hubbard

Job role: Healthcare

Describe what you do in your job. What is a typical day like?

Imensely rewarding, forever evolving, interesting, humbling, emotional, testing, tiring at times.

Was this your first job? What other jobs or work experience have you had?

My first Job when I left school was a hairdresser! Following that I have had many roles from retail management to self employed holistic therapist to name a few!

What process did you have to follow to get your job?

Well, I first had to complete an access course a college to gain access to university therefore as I had a baby and a toddler at the time I completed this at evening school over 2 years, then 3 years at university gaining a diploma in adult nursing.

What is great about your job? What part of your job do you enjoy the most?

It’s forever changing, it’s vast in its diversity, there are so many different aspects and roles to be experienced. You never stop learning. I love to help people so I couldn’t think of a better job in the world plus you meet some of the greatest collegues that you’ll ever meet and stay friends for life.

What training do you get at work to help you do your job role?

There are lots of opportunities to take as much training as you wish from mandatory training to modules within palliative care or similar.

What skills are required to do your job?

Integrity, good communication skills, empathy, care, compassion, commitment, professionalism, flexibility, confidentiality.

What role-specific qualifications do you think are needed to do your job?

You are required to have a nursing diploma or degree.

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Nursing and Healthcare Practice

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

How many years of experience do you need to do your job?

  • 1 - 2 years experience

How much can you earn in your job?

  • Prefer not to say
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Stevan Jackson

Job role: Management And Executive

Describe what you do in your job. What is a typical day like?

I lead a multi-disciplinary team of 685 staff and volunteers in a £7M+ charity with subsidiary trading companies involved in providing palliative and end-of-life care for some of the 3,000 people who die in our borough every year as a result of incurable, life-shortening illness and supporting their loved ones.

Was this your first job? What other jobs or work experience have you had?

This is not my first job. When I left Grammar school with no qualifications I became a shop assistant in Syd Booth's record shop, Mansfield, then I was an aerial rigger, then a Coal Miner (underground at Thoresby Colliery No 48 and No 50 faces), then I joined the Royal Navy.

What process did you have to follow to get your job?

For my post at Mary Stevens Hospice Group I responded to an advert in Guardian Jobs, was interviewed twice (by a total of 15 people) and was appointed in 2013. In 2015 I was recruited as a Visiting Lecturer at Leeds Trinity University as a result of being known for my work on leadership by the Head of the Business School.

What is great about your job? What part of your job do you enjoy the most?

I work with a highly committed team who take pride in what they do and are caring, kind and compassionate towards the patients and families for whom we care. The job has variety, challenge, provides opportunities to learn and develop personally and professionally - and most importantly for me to help others to develop themselves.

What training do you get at work to help you do your job role?

I haven't undergone any formal training, though I am highly committed to Continuous Professional Development which I have undertaken through, inter alia, the CIPD, CMI, Lancaster University, Cass Business School, Ashridge Business School, ACEVO, Hospice UK, etc.

What skills are required to do your job?

Leadership, management, understanding and managing people, problem solving, financial management, business management, employment law, charity law, taxation including CT & VAT, pension funds, auditing, contracting law, construction, Project Management, communicating effectively, diplomacy, issue processing, media and PR , writing effectively, fundraising, consultancy, presenting, mediation, coaching, mentoring, teaching, encouraging, being curious, being kind, caring and compassionate.

What role-specific qualifications do you think are needed to do your job?

There are no role specific qualifications associated with my job.

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 7 - Masters MA / MSc, Postgaduate Diploma, Postgraduate Certificate; NVQ 7; SVQ 5.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Business and Management
  • Computing and IT
  • Health and Social Care
  • Health and Wellbeing
  • Law
  • Mathematics and Statistics
  • Psychology and Counselling

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

Do you have any interests that complement your job role?

  • acting

How many years of experience do you need to do your job?

  • 10 years or more experience

How much can you earn in your job?

  • £40,000+
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Dan Malin

Job role: Marketing and Advertising

Describe what you do in your job. What is a typical day like?

A multi-faceted communications role ensuring the vital work of the charity reaches as many people as possible in the most impactful way possible.

Was this your first job? What other jobs or work experience have you had?

No, my first role was as a Marketing Assistant for an estate agency

What process did you have to follow to get your job?

After 3 years building experience in a range of comms roles, I applied for a vacancy here at the Hospice and was kindly given the opportunity to make the role my own from that day forward.

What is great about your job? What part of your job do you enjoy the most?

Autonomy, opportunity to express creativity, close connection to the work of the charity

What training do you get at work to help you do your job role?

Regular peer reviews and conferences on best practise

What skills are required to do your job?

Digital proficiency, social media strategy, excellent command of the English language, audience profiling and segmentation,

What role-specific qualifications do you think are needed to do your job?

N/A

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Arts and Humanities
  • Computing and IT
  • Languages

What is your personality type?

  • Campaigner - Enthusiatic, creative and sociable free spirits, who can always find a reason to smile.

Do you have any interests that complement your job role?

  • tv/radio
  • blog/vlog
  • computer/IT
  • reading
  • social media

How many years of experience do you need to do your job?

  • 2 - 4 years experience

How much can you earn in your job?

  • £20,000 – £30,000

Administration

Charity and Voluntary

Healthcare

Management And Executive

Marketing and Advertising

Volunteer : Various Volunteering Opportunities

Volunteering with Mary Stevens Hospice can be enjoyable and rewarding. It is a great way to meet new people and learn new skills in a supportive and friendly environment. It can also be a good way to build your confidence if you are looking for work. Evidence of regular volunteering can improve your CV. Our volunteers are people from our local community who have time to give. They are men and women of all ages and from all backgrounds. The time commitment varies from a few hours a week, to a more occasional basis. Many have had experiences with us in some way and feel they want to offer something back, some are retired, some still work some are in-between jobs or looking at a different career path. Whatever their reason they all have something valuable to give and no matter what role they undertake, all our volunteers are helping us to continue the important work we do. If you are interested in volunteering drop an e-mail to: info@marystevenshospice.co.uk or phone us on: 01384 443010

Job Opportunity : Various Opportunities

We advertise any Job Vacancies we may have either through the Mary Stevens Hospice Facebook page or on our website at the following address: http://www.marystevenshospice.co.uk/current-vacancies/

Volunteer : VOLUNTEER BLUE BOX COLLECTOR REQUIRED

Mary Stevens Hospice are looking to recruit a volunteer collector to assist with servicing their charity boxes in the Dudley, Sedgley and Gornal area. This role would suit a retired or semi-retired person with a few hours per month to spare. Hours are flexible to suit the right individual. It is essential that the applicant has their own transport to visit locations within the postcode area specified. The vacancy is completely voluntary and requires visiting up to twenty-four locations to service collection boxes placed by the Hospice to raise vital funds towards the running of the Hospice. In addition, there is opportunity to canvass and identify new placements for Hospice collection boxes, but this is not a requirement of the role. References will be required as the role involves the handling of cash. For further information or to apply for this role, please contact Ruth Longville, Office Manager for Fundraising & Lottery at ruth.longville@mshfundraising.co.uk or phone 01384 377778.