SP Services

SP Services (UK) Ltd. is a global supplier of Emergency, Medical, First Aid, Paramedic and Rescue Equipment, a one-stop-shop for everything you need in an emergency.

Sector : Health, Social & Childcare

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Where is your business based?

SP Services has been based in Telford, Shropshire since 1997.

What is your name?

Vicki Blair

What is your role within the business?

Marketing Manager

What does your business do?

Supplies medical supplies and equipment to businesses and individuals across the UK and globally. We supply everything from plasters to defibrillators and bandages to kit bags.

What is special about your business - what makes it a great place to work?

In 2019, SP Services will be 30 years old. Over that time, we have supplied thousands if not millions of customers with high quality medical supplies and equipment, which we pride ourselves on.

How many people do you employ?

Around 50.

What skills and qualities do you look for in new employees? Why should people look at jobs in this sector?

Commitment, Drive, Positivity, Willingness

What other job roles do you have in your business?

In our Head Office we have a number of departments including Sales, Marketing, New Business Development, Customer Services, Finance, Purchasing, IT, Quality Control and Warehousing.

How do I apply for opportunities?

We advertise our job roles on social media including Facebook, Twitter and LinkedIn. Alternatively you can contact our HR department.

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Chris Phillips

Job role: Healthcare

Describe what you do in your job. What is a typical day like?

My role combines my experience in the pre-hospital care setting as a paramedic with advising our clinical customers at SP Services on the most appropriate products for them, training in the use of clinical products and increasing our internal staff understanding on the products we retail.

Was this your first job? What other jobs or work experience have you had?

At 18, I joined West Midlands Ambulance Service as a Paramedic, where this retained as my first job, until 19 when I started my own business retailing medical and defibrillation equipment. In 2018, my own business Heartstart Midlands became partnered with SP Services where I now work as a Paramedic Product Specialist.

What process did you have to follow to get your job?

This role was created for me when I joined SP Services, so that our customers can benefit from my knowledge when they make their product choices.

What is great about your job? What part of your job do you enjoy the most?

The great part of my job is my flexibility to work anywhere in the country and work with fellow clinicians to help them choose the product that is right for them. I work flexibly around my job as a NHS Paramedic, ensuring that my clinical skills and abilities are up kept.

What training do you get at work to help you do your job role?

The training required to complete my role effectively is developed from working as an operational paramedic and using the products we retail on a daily basis. When joining SP Services, I of course had internal training on using account systems and understanding internal policies.

What skills are required to do your job?

Effective communication, customer service, dynamic thinking and being able to perform under pressure are all key skills for performing in my role as both a Paramedic and Product Specialist.

What role-specific qualifications do you think are needed to do your job?

To become a paramedic, you must register with the HCPC (Health Care Professions Council) following completion of a degree in Paramedic Science. To undertake this course, experience in a care setting is crucial above any qualifications although subjects such as Physical Education, Biology or Health and Social Care are ideal for this role. In order to then make my role as a Paramedic Product Specialist effective, an understanding of business studies would also provide a great understanding in to this.

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
  • Level 5 - Foundation degree Fda/Fdsc; HND; HNC; NVQ 4; NVQ 5; Certificate of HE; Diploma of HE.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Medical Sciences
  • Nursing and Healthcare Practice

What is your personality type?

  • Advocate - Quiet and mystical, yet very inspiring and tireless dreamers.

How many years of experience do you need to do your job?

  • 4 - 6 years experience
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Jane Wilson

Job role: Management And Executive

Describe what you do in your job. What is a typical day like?

Diverse. I have to be organised and able to meet deadlines. I work with Board members in setting goals that promote company growth. I provide guidance to all teams and oversee the daily activity of those teams, ensuring efficiency, accuracy and best practice. I am currently directly responsible for the processes and people in Customer Services, Purchasing, Quality Assurance and the Warehouse, which includes Monthly Team Meetings, Annual Staff Appraisals, Recruitment Processes, Review of the Job Descriptions and issuing of HR documentation when required and disciplinary processes.

Was this your first job? What other jobs or work experience have you had?

No. I started my career as a Trainee Manager for RS McColl Ltd, a National Newsagent chain.

What process did you have to follow to get your job?

I started at SP Services as the Customer Services Supervisor in 2002. I progressed to the Operations Manager in 2008 and I was made a Director in June 2018.

What is great about your job? What part of your job do you enjoy the most?

My role is very diverse. No two days are the same. I enjoy the speed and urgency of everything. I also enjoy working in a SME. With 39 employees, this is still very much a family style organisation. Medical Supplies is also a rewarding industry to be involved in. We really do make a difference. Knowing that our products are being used on a daily basis in the NHS and for the Armed forces gives everyone a buzz. It’s also a thrill seeing our Medical bags on the touchline at the Football matches and used as props on Casualty. I have also been instrumental in the implementation of the Apprenticeship scheme at SP Services. We have trained and employed almost a third of our Workforce through the Apprenticeship programme. That has been a great achievement for me.

What training do you get at work to help you do your job role?

I have lots of experience in Management, so my Directorship was a natural progression based on my experience here and in previous Companies.

What skills are required to do your job?

Patience and flexibility. Strong organisational skills, excellent communication and problem solving skills. I have a firm but fair approach according to Managers and Directors that I have worked with.

What role-specific qualifications do you think are needed to do your job?

Ideally a Business Management course.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Business and Management
  • Mathematics and Statistics

What is your personality type?

  • Executive - Excellent organisers, the best at managing things - or people.

Do you have any interests that complement your job role?

  • football
  • scouts/guides
  • travelling

How many years of experience do you need to do your job?

  • 6 - 10 years experience

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 4 - A level; S level; International Baccalaureate; Btec National Extended Dip & Diploma, Subsidiary Dip Certificate; NVQ 3; Highers; Advanced Highers Scottish Baccalaureate; SVQ 3.
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Luke Humphries

Job role: Management And Executive

Describe what you do in your job. What is a typical day like?

Ensuring an effecting and efficient supply chain. Duties include raising PO’s, sourcing new products, negotiating with suppliers etc. Ultimately it is my role to make strategic decisions in relation to products, suppliers and supply chain processes which passes through the company structure to help guide best service for our customers.

Was this your first job? What other jobs or work experience have you had?

I worked for an online retailers in pet suppliers

What process did you have to follow to get your job?

Interview which I smashed because I’m awesome

What is great about your job? What part of your job do you enjoy the most?

My colleagues who make up the SP family. The confidence and comfort found in a good set of colleagues can result in some amazing ideas and progress across the whole company

What training do you get at work to help you do your job role?

Trained on internal processes to follow which I have helped shape in relation to my department as the company has progressed

What skills are required to do your job?

Common-sense, strong communication and the ability to work well with colleague to achieve a common objective. Ultimately, I think the greatest skill required to do my job is the ability to stand back, look at the bigger picture and be able to decide what’s right for the company strategy while balancing other perspectives from within the business

What role-specific qualifications do you think are needed to do your job?

No

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Business and Management

How many years of experience do you need to do your job?

  • 2 - 4 years experience
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Vicki Blair

Job role: Marketing and Advertising

Describe what you do in your job. What is a typical day like?

Diverse, no 2 days are the same and that’s what makes it so fun! Some days can be challenging as we react to the ever changing market trends and opportunities but this ensures that we are always a highly organised team and can work to very tight deadlines.

Was this your first job? What other jobs or work experience have you had?

No this wasn’t my first role; I previously worked within a company who supplied Science and D&T equipment into education.

What process did you have to follow to get your job?

I had a 3-stage interview for my role which included a very brief chat with the managing director to see if the role was for me. I then visited SP Services and met the employees and was taken around the company and given an overview of their plans, again, this was to see if I was a fit for the company. I was then invited back for a final interview which included a presentation and interview questions.

What is great about your job? What part of your job do you enjoy the most?

My colleagues and my marketing team! Being in a very diverse role and having colleagues who are as driven and ambitious as you are makes every day more fun and allows the company to progress and move forward.

What training do you get at work to help you do your job role?

Trained on internal processes to follow which have helped shaped our own marketing processes.

What skills are required to do your job?

Strong communication and organisation, ability to work to very tight deadlines but also be able to plan ahead and make decisions for future projects.

What role-specific qualifications do you think are needed to do your job?

Ideally a Business Management or Marketing course.

What was the highest level of qualification you needed from school, college or university to do your role?

  • Level 6 - Degree BA (Hons), Bsc (Hons); Degree (Top-up); NVQ 6; Bachelors / Masters Ordinary Degrees; Graduate Diplomas / Certificates; Bachelors / Masters Degrees (Honours); SVQ 4.

What subject options (curriculum subjects) would you recommend someone chooses to do your role?

  • Business and Management
  • Social Sciences

What is your personality type?

  • Virtuoso - Bold and practical experimenters, masters of all kinds of tools.

Do you have any interests that complement your job role?

  • social media

How many years of experience do you need to do your job?

  • 2 - 4 years experience

Healthcare

Management And Executive

Marketing and Advertising